Housekeeping Supervisor

Introduction
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Overview

We're always looking for talent that believes in having fun. At PENN Entertainment, you'll get to be a part of an exciting industry, where the days and nights are fast paced. You'll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You'll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.


Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits-such as day-one medical coverage, 401(k) matching, and annual performance bonus-may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.


Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.

Responsibilities

• Maintains a positive attitude to ensure a good relationship with team members and other departments.
• Ensures that guest rooms are well maintained and in proper repair.
• Maintains cleanliness of rooms, hallways, linen closets, equipment through daily inspections.
• Solve guest complaints in a timely / efficient manner.
• Assist in developing and maintaining of Housekeeping department operation procedures to ensure effective execution of work.
• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.
• Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
• Keeps work area clean and free of safety hazards, debris and litter.
• Perform all job duties in a safe and responsible manner.
• Perform all job duties with minimum supervision.
• Maintains strict confidentiality in all departmental and company matters.
SUPERVISORY RESPONSIBILITIES:

This job may or may not have supervisory responsibilities.


- Manages work procedures and expedites workflow.
- Provides coaching and counseling to team members

Requirements

• Previous experience in horse racing, pari-mutuel wagering, casino gaming, sportsbook, or guest services.
• Knowledge of Thoroughbred and/or Quarter Horse racing.
• Familiarity with racing programs, wagering machines, betting terminals, and/or simulcast wagering.
• Experience working in a high-volume customer-facing environment.

CORE COMPETENCIES

• Customer Service: Creates a positive and welcoming experience for every guest.
• Communication: Clearly explains wagering information and racing concepts to guests with varying levels of experience.
• Racing Knowledge: Demonstrates an understanding of horse racing and pari-mutuel wagering.
• Problem Solving: Quickly identifies guest needs and provides appropriate solutions or resources.
• Professionalism: Represents Sam Houston Race Park and PENN Entertainment in a positive manner.
• Teamwork: Works effectively with Player Development, Racing Services, Mutuel, Guest Services, and other departments.
• Adaptability: Remains calm and effective in a fast-paced live racing environment.
• Attention to Detail: Accurately communicates wagering and racing information while following all applicable policies and regulations.

PHYSICAL REQUIREMENTS

• Ability to stand and walk for extended periods.
• Ability to work throughout the property and move between Bet Central and remote wagering locations.
• Ability to work in a fast-paced environment with