Medical Office Coordinator (School of Medicine, Department of Pediatrics)

Medical Office Coordinator

School of Medicine, Pediatrics is seeking three medical office coordinators (MOC) to provide float pool coverage at various SOM pediatric locations. The MOC will coordinate activities and provide secretarial support for a multi-faceted office to ensure a smoothly functioning office and good patient relations.

Specific duties and responsibilities:

• Coordinate a multi-faceted clinical/research office.
• Assist patients, referring physicians, and third-party carriers to resolve patient related issues. Research and prepare specialized reports and budgets.
• Schedule patients for laboratory tests, medical examinations, and consultations.
• Acquire medical/psychiatric records of patients.
• Relay information to patients regarding preparation for laboratory tests and examinations. Maintain familiarity with various types of medical insurance to explain these plans.
• Obtain pre-certifications as required by patients' health care insurers or managed care providers. Assist patients or family members with completion of medical insurance forms.
• Inform patients of costs of care being provided, and guide them to appropriate resources for further information, guidance, or assistance.
• Arrange or assist in arranging patient transportation.
• Type routine correspondence and reports from dictation or handwritten copy using personal computer.
• Transcribe machine dictated medical reports and other documentation using medical terminology.
• Perform data entry of consult questionnaires.
• Use personal computer to prepare manuscripts, grant proposals, statistical reports, tables, and charts using knowledge of scientific, medical, literary, or other technical terms.
• Answer telephone, screen callers, relay messages, and greets visitors.
• Open, sorts and screen mail. File in alphanumeric order and locate material from files. Assist with making routine travel and accommodation arrangements.
• Coordinate the servicing of office equipment.
• Operate personal computer to access e-mail, electronic calendars, and other basic office support software. Use automated systems to access, enter, and edit patient information.
• Complete various request forms for office supplies and equipment as directed.
• Other duties as assigned.

Float pool site locations include:

• SOM East Baltimore Campus (including JHH hospital) - 1800 Orleans Street Baltimore, MD 21287
• 820 Bestgate Rd. Suite 2D, Annapolis, MD 21401
• 6420 Rockledge Dr., Suite 2300, Bethesda, MD 20817
• 501 West 7th St., Frederick, MD 21701
• 10700 Charter Dr., Suite 140, Columbia, MD 21044

Minimum qualifications:

• High school diploma or graduation equivalent
• Two years administrative experience.
• Additional education may substitute for required experience and additional related experience may substitute for required education beyond a high school diploma/graduation equivalent, to the extent permitted by the JHU equivalency formula.

Preferred qualifications:

• Medical assistant certification