Rockville Jiffy Lube CASHIERS - AUTO TECHS-COURTESY TECHS

Rockville Jiffy Lube #972 Cashiers - Auto Techs-Courtesy TechsRockville 972 - Rockville, MD 20850OverviewLevel Entry Position Type Full-Time/Part-Time Job Shift Day Education Level High School Travel Percentage None Category AutomotiveDescriptionJob Summary:STC Management, LLC employees are responsible for performing automotive services in a fast-paced environment while delivering exceptional customer service. Attention to detail is critical to produce quality workmanship and to exceed customer expectations.Responsibilities and Duties:Providing customers with exceptional customer service and quality care for their vehicle facilitating a life-long bond.Implementation and reinforcement of Operational ExcellenceComply with STC Management, LLC Standards of Conduct and our Grooming/Personal Hygiene standardsEmbraces our beliefs of delivering exceptional service in a fast-paced environment to both the customer and their vehicle.Acknowledgment of customer within 10 seconds.Executes 5-foot rule.Answers telephone within 3-rings and follows telephone standards.Executes no handles policy.Greets customers using escort and lounge orientation procedure.Maintain a clean interior/exterior of facility, grounds around facility, and all tools and equipment.Employees may perform the duties of one or more of the following roles at any time.Each position includes, but not limited to, the following tasks:Role of CashierAbility to perform simple math calculationsComplete computer-based training and hands on proficiency exam up to CSA dutiesOperate point-of-sale computer systemRole of Courtesy Technician, (CT)Complete computer-based training and hands on proficiency exam for Courtesy Technician dutiesAssists with tire rotation, if applicableVacuum interior floorsClean exterior windowsRole of Upper Bay Technician, (UBT)Complete computer-based training and hands on proficiency exam for Upper Bay Technician dutiesAssists with tire rotation, if applicableInspect key componentsInflate tiresCheck and fill various fluidsOversee the overall flow of assigned vehicle to increase throughput and efficiencyAssists Courtesy Technician, Lower Bay Technician and Customer Service Advisor as neededRole of Lower Bay Technician, (LBT)Complete computer-based training and hands on proficiency exam for Lower Bay Technician dutiesDrain oil and replace oil filterCheck and fill all gearboxesLubricate chassisPerform ancillary lower bay servicesQualificationsQualifications and Skills:Valid driver's license is requiredAble to drive vehicles with automatic and manual transmissionsExceptional customer service and customer relations skills are essentialAbility to work in a professional, fast-paced environmentExcellent written and oral communication skillsAbility to speak effectively with customers and employeesAbility to provide appropriate technical communication to customersAbility to practice fairness and diplomacy as well as the ability to problem solve is essentialAbility to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manualsWhile performing the duties of this job the employee is regularly required to stand; walk; use hands and fingers, handle, or feel; reach with hands and arms; work in awkward positions; transfer oneself from one work level to another; and move materials from one height to anotherThe employee is occasionally required to sit; climb or balance and stoop, kneel, crouch, or crawlHigh-school diploma/GED