Lead Specialist - NCR Triage

Issue Resolution Triage Specialist

At GE Vernova, we are accelerating the transition to more reliable, affordable, and sustainable energy. As part of this mission, the Issue Resolution Triage Specialist plays a critical role in enabling operational excellence across Gas Power Business Operations.

As a member of the Gas Power Business Operations Center of Excellence team, you will act as a central point of coordination for issue intake, validation, prioritization, routing, follow-up, and closure for reported Non-Conformances (NCRs), Concerns, and Improvement opportunities.

This role requires strong judgment, cross-functional collaboration, and the ability to ensure issues are managed efficiently and in accordance with business requirements. You will work closely with regional, operational, and functional stakeholders to improve issue resolution flow, data quality, accountability, and cycle time.

Roles and Responsibilities

• Serve as the primary triage and coordination point for incoming issues, including NCRs, Concerns, and Improvements, within Gas Power Business Operations.
• Review incoming cases for completeness, quality, accuracy, and alignment with established reporting requirements.
• Validate submitted information and identify missing, inconsistent, or unclear details that could delay resolution.
• Engage with case submitters and relevant stakeholders to obtain required clarifications, documentation, and supporting evidence.
• Assess and prioritize incoming issues based on severity, business impact, risk, and established triage criteria.
• Route issues to the appropriate subject matter experts, functional owners, or resolution teams for action.
• Re-route or reassign cases when initial ownership is misaligned or additional expertise is required.
• Monitor case progress and drive timely follow-up to support closure within defined business expectations and service requirements.
• Partner with regional and functional teams to improve process consistency, case handling discipline, and resolution effectiveness.
• Identify trends, recurring issues, or process gaps and provide input for continuous improvement actions.
• Support adoption and standardization of issue/case management processes across the organization.
• Maintain a high level of responsiveness, professionalism, and customer focus when interacting with stakeholders.

Required Qualifications

• Bachelor's degree from an accredited college or university, or equivalent knowledge and experience.
• Experience in Quality Systems and Non-Conformance Management.
• Minimum of 3 years of combined experience in power generation equipment installation, operation, service, or technical support.
• Experience working with PowerNow, PLM and ERP systems.

Desired Characteristics

• Strong analytical and quantitative problem-solving skills.
• Working knowledge of non-conformance management tools, ERP systems, Lean, Quality Assurance, Quality Control, and related quality processes.
• Demonstrated ability to work effectively across functions and with multiple stakeholders.
• Ability to interpret technical documentation, quality records, and operational data.
• Strong prioritization, organization, and time management skills in a fast-paced environment.
• Customer-focused mindset with a strong sense of ownership and urgency.
• Excellent oral and written communication skills.
• Ability to clearly explain requirements and promote best practices in an engaging and collaborative manner.
• Strong interpersonal skills with the ability to influence without direct authority.
• Solid understanding of the roles, functions, products, services, and repair processes within Gas Power.
• Commitment to continuous improvement and operational excellence.

GE Vernova offers a great work environment, professional development, challenging careers, and competitive compensation. GE Vernova is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE Vernova will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

Relocation Assistance Provided: No

Available benefits include medical, dental, vision, and prescription drug coverage; access to Health Coach from GE Vernova, a 24/7 nurse-based resource; and access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services. Retirement benefits include the GE Vernova Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions, as well as access to Fidelity resources and financial planning consultants. Other benefits include tuition assistance, adoption assistance, paid parental leave, disability benefits, life insurance, 12 paid holidays, and permissive time off.