Epic Willow Analyst

Job Description

Position Overview

Optum is seeking an Epic Willow Inpatient Analyst to support pharmacy operations within a large healthcare environment. This role will focus on application maintenance, incident management, and ongoing optimization of inpatient pharmacy workflows. The ideal candidate has hands-on experience supporting Epic Willow builds, upgrades, and troubleshooting in a production environment.

Key Responsibilities

Core Analyst Responsibilities:

• Manage and complete SRS requests including intake, triage, and build work (primarily SER updates)

• Provide incident management support by troubleshooting and resolving issues across Epic Willow Inpatient workflows

• Support enhancement requests including analysis, build, testing, and migration to production

• Assist with day-to-day ticketing and operational support for pharmacy systems

Pharmacy & Clinical Support:

• Perform medication build and maintenance, including:

○ New medication records

○ NDC updates

○ Formulation changes

• Review and triage pharmacy-related error queues (ADS and billing-related issues)

• Support Pyxis integration and workflows, including coordination with vendors and internal teams for monthly updates and medication dispensing processes

• Assist with quarterly Epic upgrades, including:

○ Reviewing release notes

○ Build and configuration updates

○ Testing and validation

Go-live support

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Skills and Requirements

Required Qualifications

• Epic Willow Inpatient Certification (required)

• 3+ years of experience supporting Epic Willow, preferably in an inpatient setting

• Hands-on experience with build, maintenance, and troubleshooting in Epic pharmacy modules

• Experience supporting ticketing environments and system enhancements

• Strong problem-solving skills and ability to manage multiple requests in a fast-paced environment

Preferred Qualifications

• Experience supporting Pyxis or similar automated dispensing systems

• Familiarity with ServiceNow or other ticketing tools

• Experience working in large, matrixed healthcare organizations

• Exposure to tools such as Omnicell, Pyxis or First Databank

Clinical Background (Nice-to-Have)

• PharmD is not required; candidates with pharmacy technician backgrounds are eligible However, a clinical background is preferred for:

○ Complex medication build

○ Clinical order set configuration