DocuSign CLM Analyst

Title: DocuSign CLM Analyst

Location: White Plains, NY (3 days Onsite)

Duration: 12 months contract

About Cogent Infotech

At Cogent Infotech, we believe in creating opportunities that empower individuals and transform organizations. With over 23 years of excellence in consulting and talent solutions, we pride ourselves on building inclusive workplaces and driving innovation in everything we do. Our diverse teams bring unique perspectives to help deliver cutting-edge solutions to global clients across both public and private sectors.

Position Summary

The DocuSign CLM Analyst will support the Enterprise Business Systems team within the EPMO by providing day‑to‑day functional and technical support for DocuSign CLM and related contract lifecycle management technologies. This role will serve as a key liaison between business users, IT, and external partners to ensure the CLM platform is stable, efficient, and continuously improved.

Key Responsibilities

• Provide daily support and triage for DocuSign CLM, including issue identification, troubleshooting, root‑cause analysis, and resolution.
• Partner with business users to understand CLM workflow needs, configuration requests, and enhancement opportunities.
• Maintain and update CLM templates, workflows, routing logic, fields, rules, clause libraries, and document generation components.
• Develop and deliver comprehensive end‑user training for DocuSign CLM, including creation of training materials, job aids, demonstrations, and ongoing reinforcement sessions to support adoption and proficiency across business units.
• Manage and prioritize enhancement requests, defects, and optimization initiatives; coordinate with technical teams as needed.
• Perform system administration activities such as user provisioning, permission updates, roles, groups, and system configurations.
• Support release management, regression testing, and validation of CLM updates or new functionality.
• Monitor platform health, performance, integrations, and data quality; escalate risks or systemic issues proactively.
• Collaborate with cross‑functional teams (Legal, Procurement, IT, Project Management, and EPMO) to align CLM processes with enterprise standards.
• Document processes, SOPs, training materials, and knowledge articles to support user adoption and operational continuity.
• Contribute to continuous improvement efforts across the broader EPMO Enterprise Business Systems portfolio.

Required Qualifications and Skills

• Bachelor’s degree in Information Systems, Business, Computer Science, or a related field required.
• DocuSign CLM Administrator or DocuSign CLM Specialist certification (preferred if available).
• Certified Scrum Product Owner (CSPO), ITIL Foundation (preferred if available).
• Strong experience with Contract Lifecycle Management (CLM) platforms.
• Experience with DocuSign CLM strongly preferred.
• Familiarity with related technologies such as DocuSign eSignature, workflow automation platforms, document generation tools, and integration frameworks.
• Ability to analyze complex business processes and translate them into system requirements and configuration.
• Solid understanding of workflow design, rules engines, approval logic, and metadata structures.
• Experience supporting enterprise systems, including troubleshooting, testing, and change control. • Excellent communication skills and ability to work collaboratively across technical and non‑technical teams.
• Strong organizational skills, with the ability to manage multiple concurrent tasks in a fast‑paced environment.

Equal Opportunity & Inclusion Statement

Cogent Infotech is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment where everyone feels welcome and valued. We encourage applications from individuals of all backgrounds, identities, abilities, and experiences. If you’re excited about this role but don’t meet every requirement, we still encourage you to apply

Application Process

Please submit your resume and a short cover letter through our online portal. Our process includes an initial resume review, a virtual interview, and a short technical assessment. If you need accommodations, feel free to inform us—we are happy to assist.

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