Parts Counterperson

Job Description

Job Description

Parts Counter Associate

Career Growth | Team Environment | Stable Automotive Career

Krause Auto Group

Join a Team That Keeps the Dealership Running

Krause Auto Group is looking for a motivated, customer-focused, and detail-oriented Parts Counter Associate to join our growing team. If you enjoy working in a fast-paced environment, helping customers and technicians, and building a long-term career in the automotive industry, this is a great opportunity to grow with a successful organization.

For over 30 years, Krause Auto Group has built its reputation on customer satisfaction, employee growth, and promoting from within. We believe our employees are more than just a number—we support individual development, encourage advancement opportunities, and celebrate success stories across every department.

With a portfolio of world-class automotive brands including BMW, Mercedes-Benz, Ford, Lincoln, Hyundai, Genesis, Lamborghini, Aston Martin, Rolls-Royce, Koenigsegg, McLaren, and Lotus across multiple states, you’ll be joining a fast-paced organization with long-term career growth opportunities.

Why You’ll Love It Here

• 401(k) with company match 

• Dental & vision insurance available 

• Paid vacation, PTO, and holidays 

• Career advancement opportunities—we promote from within 

• Employee discounts on vehicles, parts & service 

• Family-owned and operated culture 

• Long-term career stability 

• Fast-paced and team-oriented environment 

What You’ll Do

As a Parts Counter Associate, you’ll play a key role in supporting dealership operations by assisting customers, technicians, and service advisors with their parts needs while ensuring accuracy and exceptional service.

Customer & Parts Support

• Assist retail and internal customers with parts inquiries and orders 

• Provide accurate parts pricing, availability, and order updates 

• Communicate professionally with customers, service advisors, and technicians 

• Answer incoming phone calls and respond to parts requests efficiently 

• Provide exceptional customer service throughout the entire parts process 

Inventory & Order Management

• Read and interpret parts catalogs to identify correct parts and components 

• Pull and fill parts orders accurately from inventory 

• Maintain organized inventory and assist with weekly bin checks 

• Notify management of low inventory or out-of-stock items requiring immediate attention 

• Locate and source parts from outside vendors when necessary 

• Review body shop estimates to ensure parts and pricing accuracy 

Administrative Responsibilities

• Ensure all internal parts requests are properly billed on repair orders 

• Process retail payments and credit authorizations 

• Maintain accurate documentation and inventory records 

• Support additional parts department operations as needed 

What You Bring

• Previous automotive parts experience preferred 

• Strong communication and customer service skills 

• Positive attitude and team-oriented mindset 

• Ability to multitask and stay organized in a fast-paced environment 

• Attention to detail and accuracy when handling parts and inventory 

• Willingness to learn and grow within the automotive industry 

• Strong time management and problem-solving abilities 

Requirements:

• High school diploma or equivalent preferred 

• Valid driver’s license with a clean driving record 

• Ability to read and interpret safety and maintenance documents 

• Basic math and calculation skills including discounts, percentages, and pricing 

Why Krause Auto Group?

• Over 30 years of automotive success 

• Family-owned and operated organization 

• Promote-from-within culture with real advancement opportunities 

• Leadership team committed to employee development and success 

• Opportunity to grow within a respected multi-brand automotive group 

Perfect For Candidates With Backgrounds In:

• Automotive parts departments 

• Service advising support 

• Inventory or warehouse operations 

• Customer service and retail 

• Collision center parts operations 

• Automotive dealership environments 

Our Commitment to You

Krause Auto Group is proud to be an equal opportunity employer. We are committed to creating a workplace where every employee feels respected, supported, and empowered to succeed.