Customer Service Specialist

Summary

Job title: Customer Service Specialist

Job ID: null

Department: Lincoln - RES

Location: null-null

Description

Summary:

Rensenhouse exists is to work with local manufacturers and those that support them to understand what it is they do, how they do it, and why they do it the way that they do. Then as those facilities want to be faster, safer, or more sustainable, it is our job to combine new technologies, expertise, systems, and services to help those manufacturers achieve their goals and make sure our partners are operating at a level to out produce their competition and the rest of the world. Rensenhouse is looking for people to help make all of this possible and help our customers achieve their goals!

Reports to: Profit Center Manager

Minimum Qualifications:

• Must be at least 18 years of age

• Pursuing a bachelor’s degree

• Current, valid driver’s license with acceptable driving record

• Authorization to work in the United States (without requiring work authorization sponsorship by CED now or in the future)

Preferred Qualifications:

Our Core Values are:

• Being personally driven for success

• Taking ownership of your role and constantly striving for market leadership

• Being mission focused while adapting to the demands of daily challenges

• Committed to doing the right thing over what is fastest or easiest

• Pursuing constant curiosity to expand your skills and learn from others

Some other traits that will lead to success in customer service include:

• Having a desire to make an impact in your community

• Creative problem solving skills

• Being abstract in your thinking

• Detail-oriented

• Communicating clearly and concisely via phone and email

• Ability to stay organized and prioritize tasks based on impact

Working Conditions:

Conditions vary based on daily demands and will include office, warehouse, and external environments. Some activities will include lifting, sorting, standing, possible extreme heat/cold conditions based on customer sites. Office time may include sitting for extended periods. Training and customer visits will require some travel.

Supervisory Responsibilities: No

Essential Job Functions:

The core pillars of the customer service role include

• Answering incoming customer requests by phone, email, and in person walk-ins

• Order management and logistics

• Writing and delivering complete and accurate quotes

• Resolving customer problems

• Growing market share with our customer base.

CED is an Equal Opportunity Employer - Disability | Veteran

Other Compensation:

The following additional compensation may be applicable for this position:

• Profit Sharing

Benefits:

Benefits available for this position are:

• Insurance - Medical, Dental, Vision Care for full-time positions

• Disability Insurance

• Life Insurance

• 401(k)

• Paid Sick Leave

• Paid Holidays

• Paid Vacation

• Health Savings Account (HSA) and matching

• Dependent Care Flexible Spending Account (FSA)

• Teledoc

• Paid Pregnancy & New Parent Leave