Associate Software Engineer

End User Computing Engineer AssociateEmplify Health is seeking an End User Computing Engineer Associate to join our End User Computing Team.This is an excellent opportunity for an early-career IT professional who is passionate about technology, customer service, and problem-solving. In this role, you will provide technical support for end-user devices, software applications, and connectivity issues while working closely with colleagues across the organization to ensure a seamless technology experience.Major Responsibilities:Conduct device analysis, configuration, implementation, upgrades, troubleshooting, and installation of end user devices and software systems.Collaborate with users at all levels of the organization to identify operational needs and explore information systems options.Test end user devices to ensure they are functioning effectively before implementation or installation.Work on assignments related to end user devices or other sections of projects and report on project task statuses.Assist in preparing support documentation and knowledge documentation as needed.Serve as the point of escalation for end user device issues/problems triaged from the Help Desk.Participate in root cause analysis for all solutions maintained within the ITDS department.Adheres to regular and predictable attendance.What You'll Need:Education: Associate degree in Information Technology, Healthcare, Business, or related field or equivalent years of experience and educationExperience: No professional experience required. Candidates with prior customer-facing technical support, end-user support, or general IT experience, preferredAbility to perform desktop support functions including PC imaging, SCCM and Microsoft Intune application/device deployments, Active Directory user and device administration, hardware setup, software installation, and technical troubleshooting.License/Certification: Valid Driver's License, RequiredServiceNow Asset Management (Training), CompTIA A+ (certification), Microsoft 365 Certified: Endpoint Administrator Associate (Certification), DesiredStrong customer service and communication skills.Ability to troubleshoot technical issues and learn new technologies quickly.Ability to work well independentlyIn addition to the rewarding work, you'll receive:A highly adaptable and mission-driven organization with a work environment that supports you personally and professionally and a work culture where you are valued and appreciatedCompetitive Benefits: A comprehensive and generous benefits package (Medical, Dental, Life Ins, HSA/FSA) ensuring your comfort and well-being as a valuable team memberSubstantial retirement contribution including a 401k match & annual discretionary base contributionWork-Life Balance: Paid Time Off (PTO) combines vacation, sick, and personal days into one balance to allow you the flexibility to use your time off as you needProfessional Development: Support for your career growth through Professional Development Opportunities, our Tuition Investment Program, and our Career Development CenterAdditional Employee Discounts and Perks Other benefits include a Wellness program with incentives, employer-paid life insurance and AD&D, optional short-term and long-term disability coverage, an employee assistance program, identity theft protection, pet insurance, Inspire & Celebrate colleague recognition and rewards program, a discount program, and more!If you are looking to be a part of a stable and growing mission-driven organization, this may be the right opportunity for you!