Junior Business Analyst

At Septodont, a global leader in dental products and a key player in pharmaceutical development and contract manufacturing (CDMO), we are proud to work every day to improve patients’ health and well-being. Present in more than 110 countries, the Group relies on the energy, expertise, and passion of 2,600 employees. With 6 international production sites, Septodont combines industrial excellence, technological expertise, and innovation to meet the needs of healthcare professionals worldwide. In North America, our operations include facilities in Ontario, Quebec, and Pennsylvania. Our Cambridge, Ontario site is home to Novocol Pharma – a thriving center of innovation with over 40 years of expertise in sterile injectable cartridges and combination product manufacturing. Backed by a team of more than 675 dedicated professionals and modern facilities, we deliver high-quality, customer-focused solutions to partners around the world. Beyond our expertise, our people are our greatest strength. We foster a stimulating work environment where everyone can learn, grow, and build a career that reflects their aspirations, supported by continuous training and internal mobility. As a socially responsible company, we place diversity and inclusion at the heart of our development, convinced that they enhance collective performance and foster human experience. Joining Septodont means becoming part of a human-scale international group and contributing to a meaningful mission: improving health for as many people as possible. What if your next professional chapter started with us? We have an opportunity for a Junior Business Analyst, in Lancaster, PA. PRIMARY DUTIES AND RESPONSIBILITIES Load, validate, and maintain customer data in Salesforce.com Manage recurring file uploads, perform data hygiene (deduplication, normalization), and ensure adherence to data governance and security standards. Develop and deliver Salesforce reports and dashboards. Build actionable analytics for Sales, Customer Success, and Operations; monitor data quality, completeness, and timeliness. Design, document, and optimize ERP business processes. Map current-state (Microsoft Dynamics) processes and define future-state (SAP) workflows, controls, and handoffs across Order-to-Cash, Procure-to-Pay, and Record-to-Report. Participate in transitioning activities from Microsoft Dynamics to SAP. Coordinate requirements, data migration rules, functional testing (SIT/UAT), cutover readiness, and post-go-live stabilization in partnership with IT and functional owners. Create and maintain high-quality process and system documentation. Produce SOPs, swimlane diagrams, data dictionaries, and change logs; ensure version control and accessibility in central repositories. Partner with cross-functional teams to align technology with business goals. Collaborate with Sales, Operations, Finance, and IT to translate business needs into clear requirements, user stories, and acceptance criteria. Enable users through training and support. Develop training materials, conduct workshops, and provide Tier-1/Tier-2 support for Salesforce data processes and new SAP workflows. EDUCATION/EXPERIENCE Bachelor’s degree in Business Administration, Information Systems, Computer Science, or a related field. 2 years experience in sales, business, marketing or financial analysis is preferred. Coursework or certifications in Salesforce Administration, ERP systems (SAP, Microsoft Dynamics), or Business Process Management is preferred. Additional certifications such as Certified Business Analysis Professional (CBAP) or Salesforce Certified Administrator are a plus. SKILLS/ABILITIES Data Management & Analysis: Ability to handle large datasets, ensure data integrity, and generate actionable insights using tools like Salesforce reports and Excel. ERP Systems Expertise: Familiarity with ERP platforms (Microsoft Dynamics and SAP), including process mapping, configuration understanding, and transition support. Business Process Documentation: Strong skills in creating clear, detailed process flows, SOPs, and technical documentation for cross-functional teams. Communication & Collaboration: Excellent verbal and written communication skills to work effectively with stakeholders across Sales, Operations, Finance, and IT. What We Offer: Competitive salary Comprehensive benefits package Opportunities for professional growth and development Supportive and collaborative work environment Total rewards include comprehensive benefits, bonus eligibility, and professional development support. Starting at approximately $65,000.00 USD with opportunity for increase based on qualifications and experience. Septodont is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace free from discrimination on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or any other characteristic protected by law, and providing equal opportunities in all aspects of employment. We encourage all qualified individuals to apply and join us in building a culture of equity and respect. If you need to inquire about an accommodation, or need assistance with completing the application process, please email View email address on click.appcast.io. Septodont is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace free from discrimination on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or any other characteristic protected by law, and providing equal opportunities in all aspects of employment. We encourage all qualified individuals to apply and join us in building a culture of equity and respect. Sobre a Septodont A Septodont é líder global no desenvolvimento, fabricação e distribuição de produtos farmacêuticos odontológicos inovadores e soluções médicas. Com 8 unidades de fabricação em 3 continentes e uma rede internacional de distribuição que atende profissionais em mais de 120 países, estamos comprometidos em melhorar o atendimento aos pacientes em escala global. Com o apoio de 4 centros de P&D e mais de 120 patentes registradas mundialmente, nosso compromisso contínuo com a inovação e a excelência industrial nos mantém na vanguarda do nosso setor. Como empresa socialmente responsável, acreditamos que nossa responsabilidade é conduzir nossos negócios com rigor, ética e equidade. Mas nosso papel vai muito além dos produtos que entregamos. Cuidar também significa comprometer-se — com nossos colaboradores, clientes e pacientes, as comunidades onde atuamos e o planeta que todos compartilhamos. Saiba mais sobre a Septodont. Nossas pessoas fazem a diferença Por trás do nosso sucesso global estão mais de 2.600 colaboradores dedicados, cuja experiência, comprometimento e colaboração impulsionam nosso crescimento todos os dias. Na Septodont, cada função importa e cada contribuição faz a diferença. Promovemos um ambiente em que as pessoas são incentivadas a tomar iniciativas, compartilhar ideias e crescer profissionalmente. Por meio de programas contínuos de aprendizado, iniciativas de desenvolvimento de competências e oportunidades de mobilidade interna, apoiamos ativamente nossos colaboradores na construção de carreiras significativas e em constante evolução. Quer saber mais sobre nossas pessoas e como as apoiamos? Descubra mais aqui. Por que se juntar a nós? Na Septodont, compartilhamos uma ambição comum: melhorar de forma sustentável o cuidado aos pacientes por meio de soluções seguras, eficazes e inovadoras. Ao se juntar a nós, você irá: Contribuir para desenvolver soluções que melhoram a vida dos pacientes todos o dia. Crescer em um ambiente internacional e multicultural. Fazer parte de uma empresa movida pela inovação, qualidade e valores sólidos. Se você procura uma carreira em que sua experiência realmente faça a diferença e seu trabalho tenha propósito, a Septodont é o lugar certo para você. 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