Public Assistance Technical Specialists (Reservist On Call)
$25 - $40 per hourICF
Description
ICF’s Disaster Management Division seeks Disaster Recovery Public Assistance Technical Specialists – Reservist On Call to join our team. This ON-CALL position will require travel to client offices, disaster recovery sites, and deployable for multiple week assignments. This is a U.S. based position.
About On-Call Employment with ICF : Due to the seasonal or project-specific nature of our disaster and emergency management work, ICF hires professionals as “On-Call” employees. On-Call employees are scheduled for work as it becomes available, with the freedom to accept or decline hours. They can work on concurrent projects outside of their ICF assignment, provided there's no conflict of interest.
Definition: FEMA Public Assistance (PA) is a program provided by the Federal Emergency Management Agency (FEMA) that provides financial and direct assistance to states, tribes, and territories when authorized as part of a presidential declaration under the Robert T. Stafford Disaster Relief and Emergency Assistance Act. The program provides supplemental grants to state, tribal, territorial and local governments, and certain types of private non-profits so communities can quickly respond to and recover from major disasters or emergencies. PA can fund the repair, restoration, reconstruction or replacement of eligible public or certain nonprofit facilities or infrastructure damaged or destroyed by a disaster. This is not health or social services.
As part of the Public Assistance Technical Specialist Reservist (On Call) Cadre, you will coordinate with senior and technical specialists and project team members to ensure performance of tasks. Responsibilities may include providing comprehensive disaster recovery, grant monitoring services to sub-recipients, and working with (possibly overseeing) disaster recovery staff and assisting with project management tasks.
At ICF we make BIG things happen. Let’s work together to help Hurricane victims and communities recover and re-build for future resilience. ICF’s growing Disaster Management division is assembling an outstanding team equipped to offer expert advisory services, bringing the strength of past performance and a hands-on integrated multidisciplinary approach. Join the ICF team and help make a difference.
Compensation: While the range below is broader, this position will offer an hourly pay range between $25-$40 per hour, based upon % match to job description, location, etc., as determined by the hiring team. Higher education and experience will not change this salary range.
Key Responsibilities:
• Work on scopes of work, cost alignments and building projects.
• Evaluate facility damages, documents, and photographs pursuant to scope of service consultations.
• Work on damaged component inventory and detailed estimate of damage.
• Cost estimation during project development and project formulation.
• Applying program requirements, policies, procedures and protocols.
• Provide accurate repair cost information to help build competitive estimates.
• Provide detailed review of FEMA project sub-grant applications (project worksheets) for completeness and preparation of version requests.
• Support project team members with technical interpretations and assistance.
• Attend meetings with agencies and applicants to establish assessment of proposed recovery projects, discuss project objectives, and construction budget as requested
• Consult on Hazard Mitigation, 428 Alternative Procedures, and other FEMA Public Assistance rules and regulations
• Applying knowledge of design, construction procedures, zoning and building codes, and building materials. Will create damage component inventory and detailed estimate of damages.
• Will work on significant and unique issues where analysis of situations or data requires evaluation of intangibles.
• Exercises independent judgement in methods, techniques and evaluation criteria for obtaining results.
• Coordinate and participate in resolution of project related issues and concerns.
• Optimize procedures and maintain communication and focus.
• Maintain and track each case as required in project report management information system.
• Measure performance with key metrics.
• Keep management team informed on issues, problems & resolutions.
• Superior customer service skill set, ability to listen, facilitate and negotiate problems
• Expertise in area in which you are assigned. Carry out timely and accurate duties as requested.
• Travel as required to client recovery and ICF sites as required and requested by ICF management.
Please provide an updated resume aligned to the qualifications, skills and experience required.
Must Have Qualifications:
• 3+ years of construction experience, including 3+ years working in disaster recovery and grant monitoring through the federal and state levels of government with emphasis on the FEMA Public Assistance program.
• 2+ year’s working knowledge of RS Means, Xactimate, FEMA Cost Estimate or applicable web-based cost estimator software.
• 5+ years of experience with FEMA Public Assistance programs, Hazard Mitigation 404, 406, Alternate and Improved Project requirements.
• Must be able and willing to travel (flight and vehicle) as required for project work with minimal notice.
• Must have a valid driver’s license and successfully pass a Motor Vehicle Records (MVR) check.
Professional Skills: (You bring these with you on Day One)
• Strong proficiency in Microsoft Office Suite, MS Excel and computer use.
• High attention to detail and accuracy in documentation and reporting “on-time” and professionally, including ability to follow directions.
• Strong organizational skills, with the ability to effectively plan, prioritize and manage multiple tasks and activities, independently and collaboratively.
• Strong written and oral communication, including interpersonal and presentation skills.
• Excellent critical thinking skills to help resolve project constraints and make decisions, paired with a desire to take initiative.
• Ability to work well under continually changing deadlines and priorities.
• Awareness and appreciation of applicant situations, socioeconomic backgrounds, and community dynamics.
Preferred Skills: (May set candidates apart)
• Bachelor’s degree in environmental, disaster management, construction, infrastructure, energy, finance or related area.
• Experience working active disasters with CDBG-DR, CDBG-MIT, 406/404-HMGP.
• Experience addressing strategic issues in disaster recovery operations including issues that have complex political and programmatic elements.
• Strong background in various types of construction.
• Experience addressing FEMA Public Assistance policy and guidance technical issues in regard to current law and regulations.
• Knowledge and skill in applying analytical and evaluative techniques to the identification, consideration, and resolution of a wide variety of grants administration issues and problems.
• FEMA Certifications.
#oncallrecovery
#Indeed
Working at ICF
ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.
We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO ( policy.
We will consider for employment qualified applicants with arrest and conviction records.
Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please email View email address on click.appcast.io and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
Read more about workplace discrimination righ t s or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act.
Candidate AI Usage Policy
At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process.
However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at View email address on click.appcast.io . We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed.
Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position.
The pay range for this position based on full-time employment is:
$50,364.00 - $85,618.00
Mississippi Remote Office (MS99)
$19.5 - $21 per hour
...delivers high-quality, customer-focused technical support to end users, ensuring timely and... ...tools. Provide clear, prompt assistance and information to users, maintaining ownership... ...satisfaction. Experience working in a call center or high-volume support...SuggestedHourly payFull timeWork experience placementWork at officeLocal areaRemote workFlexible hours$52.9k - $68.69k
...Service Representative provides first-level technical support for users of enterprise IT... ...through step-by-step resolutions and how-to assistance for approved software, authentication... ...linkage within a formal service desk or call center. Relevant certifications such...SuggestedContract workWork experience placementWork at officeRemote work- ...Position Overview The Senior Technical Support Engineer, MI - I (Tier 1) provides highly... .... Strictly follows the Technical Assistance Center (TAC) escalation process to move... ...answer and facilitate incoming customer calls, effectively communicate with our customers...SuggestedLocal areaRemote workFlexible hoursNight shiftWeekend work
$46k - $62.1k
...and related tools). Type of Role: Hybrid technical support + QA + light development — not a... ...production environments. Take part in 24/7 on-call shifts, including nights, weekends, and... ...quickly respond to critical incidents. Assist the QA team with testing database patches...SuggestedRemote workWorldwideShift workNight shift- ...Job Description: The Advanced Technical Support Specialist delivers world-class, elite-level support experiences to our largest enterprise customers... ...· Facilitate real-time customer communications through calls, meetings, chat, and collaboration tools, ensuring...SuggestedLocal areaRemote work
- ...administration. Candidate must also have experience providing remote assistance using various platforms and must be experienced with providing... ...causally linked with our success. We provide strategic and technical advice, and we have expertise in areas covering Artificial...For contractorsRemote work
- ...installation, peripheral hardware implementation and active directory administration. Candidate must also have experience providing remote assistance using various platforms and must be experienced with providing support for M365 Applications. Must be good at organizing,...Remote workRelocation
- ...working in a help desk environment. Experienced with providing support for O365 Applications Experience providing remote assistance using various platforms. Experience in desktop\laptop repair, troubleshooting, and software installation. Hardware...Remote work
$68.4k
...partners. Mentor colleagues with less experience on both the technical and business aspects of project and consultative work.... ...precise and secure deliver of knowledge and information. Provide assistance and, depending on skill and experience, lead with interpretation...For contractorsWork at officeLocal area$15 per hour
...Now hiring: Call Center Representative in Jackson, MS Pay Rate: $15.00 per hour Shift Options: 1st Shift, 8:45 AM-5 PM | 2nd Shift, 5 PM-9 PM | Monday-Friday | Mandatory 2 Saturdays per month Looking for a fast-paced customer service role where your communication...Hourly payTemporary workFor contractorsLocal areaImmediate startMonday to FridayShift workDay shiftAfternoon shift$29.1k - $41.6k
...Call Center Representative - Ridgeland, MS (Onsite) Join the group that solves business... ..., including login and password assistance. De-escalate situations with dissatisfied... ...We also have a variety of leadership and technical development academies to help build your...Full timeContract workMonday to FridayFlexible hours- ...Hurricane Relief Call Center Representative Join to apply for the Hurricane Relief... ...difficult time. Key Responsibilities Assist customers with service inquiries Learn... ...- Work From Home Guest Experience Specialist, Summer Seasonal Hurricane Relief Call...Hourly payFull timeContract workTemporary workPart timeSummer workCasual workSeasonal workWork at officeLocal areaRemote workWork from homeShift work
- ...Overview Join to apply for the Remote Call Center Representative role at MCI . MCI is a leading Business Process Outsourcing... ...exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation,...Full timeContract workTemporary workPart timeCasual workWork at officeLocal areaRemote workWork from home
- ...this role, you will handle inbound interactions for major brands, assisting customers with questions, service requests, account needs, and... ...and remain accountable to schedules Preferred Prior call center or customer service experience Bilingual (Spanish/English...Flexible hours
$67.9k - $132.5k
...escalations for complex or high‑impact technical issues, coordinating with... ...IT teams and taking customer calls directly when needed. Track... ...participation in reviews. Assist in developing and refining... ...Ability to obtain and maintain a Public Trust investigation and to...Contract workWork at officeShift work$45k - $85k
...Saalex Corporation is seeking multiple Technical Support Specialist in Tidewater, VA and San Diego, CA.... ...system changes using ticketing systems. Assist with system updates, patching, and... ...AD&D) Paid Time Off (Vacation, Sick & Public Holidays) Short Term & Long Term...Contract workTemporary workWork at officeLocal areaRemote workFlexible hours$21 per hour
...solutions create lasting results across the public and commercial sectors, and we are... ...looking for a Service Desk Analyst to assist customers with computer and application issues... ...Communicate effectively with end users, explaining technical issues clearly Provide timely follow-...Hourly payFull timeContract workApprenticeshipWork at officeLocal areaRemote workWorldwide- ...everyone belongs and is inspired to do their best work. As a Technical Specialist, you offer technical support and skilled troubleshooting for... ...on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as...Local areaRelocationNight shift
- ...Education (MDE) is seeking qualified vendors to provide network and technical support services on a statewide basis to local schools and... ...applications implemented by MDE; therefore, MDE desires a mechanism to assist school districts in maintaining stable technology...For contractorsWork at officeLocal areaRemote work
- ...procedures and user guides and contributes to technical procedural documents before they are... ...wire installation and systems analysis. Assists with inventory control for all hardware/... ..., clients, customers, and the general public. Must have the ability to interact with...Work at officeLocal areaRemote workNight shift
$23.08 - $45.05 per hour
...Engineer, you will provide functional and technical support for the Oracle Health Electronic... ...in after-hours, weekend, and holiday on-call rotations for critical issue support... ...hours. # Paid parental leave # Adoption assistance # Employee Stock Purchase Plan #...Hourly payTemporary workFlexible hoursWeekend work3 days per week- ...Job Description Job Description CALL CENTER AGENT Description: Mississippi Sports Medicine and Orthopaedic Center is one of the nation’s top orthopaedic groups and is dedicated to exceptional patient experiences. We are searching for a dedicated, supportive...Full time
$31 - $33 per hour
...IT Specialist At DISYS we are looking to hire new IT Specialists in Pearl Harbor,... ...troubleshooting, customer service, and/or call center experience. We are happy to... ..., identify, and resolve customers’ technical problems. Assist information engineers in coding, testing...Hourly payContract workTemporary workWork at officeRelocationShift work- ...About the Role The seasonal Operations Technical Specialist supports the operational readiness of H&R Block's seasonal tax office network. This role ensures offices are fully equipped, functional, and aligned with brand standards by providing hands-on operational...Part timeWork experience placementSeasonal workWork at officeRelocationFlexible hours
$82k - $115k
...Public Consulting Group in Jackson, MS is seeking an experienced Business Analyst to supervise a team and create functional specifications. You will collaborate with various stakeholders and assist in developing product roadmaps. The ideal candidate has over 7 years of...Remote work$35 per hour
...Job Description Job Description On-Call IT Field Technician – PC, Mac, POS and TV Mounting Location: Multiple U.S. Cities (... ...continuous job offers Dispatch and tech support team available to assist remotely What to Expect After You Apply Intro Call – A...Hourly payFor contractorsLocal areaRemote workFlexible hours$76k - $121.6k
...; health savings accounts; a 401(k) savings plan; disability coverage; and life and accident insurance. We also have an employee assistance program, a legal plan, and other perks including discounts on things like home, auto, and pet insurance. Our leave programs include...Full timeWork experience placementWork at officeLocal area- ...Sillers Building, Jackson, MS 39201 Duration: 12 months contract Candidate will be responsible for troubleshooting very basic technical issues and responding to communications from Medicaid clients either via telephone or email in a timely manner. These technical...Contract work
- ...re looking for an IT Support Specialist to join our manufacturing team... ...ERP system (Axis by Aptean), assisting users with data entry, basic... ...communicate effectively with non‑technical users. Self‑motivated,... ...with occasional off‑hours or on‑call support for critical issues....Work at officeRemote work
- ...Center Service, you will work with warranty related service issues for our Datacenter product line. Provide service, guidance and technical expertise to end users and outside sales representatives. Position Key Attributes Ability to personally live safe and hold themselves...For contractorsLocal area
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Public Assistance Technical Specialists (Reservist On Call). Be the first to apply!
- systems support technician Jackson, MS
- application support technician Jackson, MS
- desktop support analyst Jackson, MS
- tech aide Jackson, MS
- support technician Jackson, MS
- helpdesk support technician Jackson, MS
- technical associate Jackson, MS
- help desk assistant Jackson, MS
- technical support associate Jackson, MS
- user support analyst Jackson, MS

