Manager of Revenue and Reservations - The Sebastian Vail

We are seeking a highly organized and service-oriented revenue and reservations leader to support strategic pricing, inventory management, and reservation operations within a luxury hospitality environment. This role is ideal for a detail-driven professional who enjoys balancing analytical thinking with guest-focused service and cross-functional collaboration.

What You Will Do

• Develop and execute revenue management strategies to help maximize occupancy, ADR, and RevPAR.
• Monitor market trends, competitor pricing, booking pace, and demand patterns to inform rate and inventory decisions.
• Manage reservations operations to ensure accuracy, responsiveness, and a seamless guest experience.
• Oversee rate loading, channel distribution, restrictions, and inventory controls across booking platforms.
• Analyze forecasting data and prepare reports that support business planning and performance reviews.
• Partner with Sales, Front Office, and Marketing teams to align pricing and inventory strategies with business goals.
• Train, coach, and support reservations team members to maintain high service and quality standards.
• Review booking trends, pacing reports, and pickup data to identify opportunities and risks.
• Ensure compliance with brand standards, policies, and procedures related to reservations and revenue optimization.
• Respond to guest and partner inquiries with professionalism, accuracy, and a solutions-oriented approach.

What We Are Looking For

• Experience in hotel revenue management, reservations, or a related hospitality operations role.
• Strong analytical skills with the ability to interpret data and make informed business decisions.
• Excellent communication and collaboration skills across multiple departments.
• Proficiency with property management systems, revenue management tools, and reservation platforms.
• High attention to detail, especially when managing rates, inventory, and guest records.
• Ability to prioritize tasks, manage deadlines, and adapt in a fast-paced environment.
• Guest service mindset with a commitment to professionalism and accuracy.
• Leadership experience or the ability to guide and develop team members.

Preferred Qualifications

• Prior experience in a luxury, resort, or full-service hotel environment.
• Experience using forecasting and reporting tools to support revenue decisions.
• Knowledge of distribution channels, online travel agencies, and pricing strategy.
• Familiarity with hospitality performance metrics and financial reporting.

Benefits

• Free onsite shift parking
• Discounted F&B, Spa Treatments & Retail up to 40% off
• 401K with Match
• PTO
• Full benefits; Medical, Dental, Vision, LTD/STD, Life, Accident, Critical Illness, Hospital Insurance.
• Free onsite Chef prepared employee dining room with hot meals and salad bar

This job description is not all inclusive. The Sebastian Vail reserves the right to amend this job description at any time.

Our company (“Company”) fully subscribes to the principles of Equal Employment Opportunity. It is our policy to provide employment, compensation, and other benefits related to employment based on qualifications, without regard to race, color, religion, national origin, age, sex, veteran status, genetic information, disability, or any other basis prohibited by federal, state or local law. 

In compliance with the Americans with Disabilities Act (ADA) and applicable federal, state and/or local laws, it is our policy to provide reasonable accommodation upon request during the application process to applicants in order that they may be given a full and fair opportunity to be considered for employment. As an Equal Opportunity Employer, we intend to comply fully with applicable federal, state and/or local employment laws and the information requested on this application will only be used for purposes consistent with those laws. To the extent required by applicable law, The Company maintains a drug- free workplace.

Expires: 10/31/2026