Client Success

Client Success Are you curious and enjoy learning new things? Do you want an employer who encourages and supports growth mindset and continued education? Do you have great ideas that your boss needs to hear and incorporate? Do you enjoy company outings and bonding with your colleagues? Do you want to be part of a fast-growing company with plenty of potential for upward growth? If you answered yes to any of these questions, you are on the right track, please read on! Do you enjoy helping people solve technical problems and take satisfaction in keeping complex systems running? If so, this might be the role for you! We're looking for a detail-oriented, customer-focused Client Success team member who is eager to learn the technical side of weather station networks and deliver reliable support to our clients. Who is Western Weather Group? Weather Western Group's story began in the 1980s, rooted in the rich soil of the agriculture industry. By 2005, our dedicated team of five had already witnessed significant transformations, propelling us into the dynamic oil and gas sector, as well as municipal services. In 2008, we took a bold step into the utilities sector, partnering with industry giants like San Diego Gas & Electric. This expansion marked the beginning of a new era of growth. By 2017, our client roster boasted major names such as Pacific Gas & Electric and Southern California Edison, reflecting our commitment to excellence and reliability. Originally focused on serving the western regions, our reputation for quality and innovation soon carried us eastward. Today, we proudly serve clients as far as New York, with a talented team of over 25 employees spread across several states. At Weather Western Group, our journey is defined by continuous growth, adaptability, and a relentless pursuit of excellence. Join us and be part of a company that values its roots while always reaching for new horizons. What will Client Success do? The Client Success Representative position at Western Weather Group is a client-facing, technically oriented role responsible for managing the full lifecycle of weather station network clients. The span of responsibility covers client onboarding through ongoing support and retention. The role combines relationship management, advanced technical support, and operational coordination, requiring the candidate to serve as both a primary point of contact for clients and a subject matter expert across WWG's platforms, tools, and field equipment. Day-to-day responsibilities include proactive client communications, documentation maintenance, cross-functional coordination, technical troubleshooting, and occasional field work including on-site training and weather station installation. The ideal candidate is organized, communicative, and comfortable balancing technical depth with strong customer service in a dynamic, operationally demanding environment. Core Responsibilities Direct Client Support Be the primary point of contact for client’s day-to-day needs. Support weekly, monthly or quarterly check-ins with clients. Own client issues – work with all departments to develop solutions and communicate them back to the client. Complete and communicate deliverables to clients. Client Support – Internal Initiatives Complete Client Success tasks for PSPS events, including scheduling, communications and preparation tasks. Prepare and maintain technical documentation and procedures for clients and internal use. Create and maintain training documentation for clients. Communicate and collaborate with vendors to support diagnostic initiatives. Client Onboarding Coordinate new client onboarding from contract execution through go-live. Track client lifecycle milestones and ensure internal teams meet delivery commitments. Manage client transitions, equipment changes, or service modifications. Relationship Management and Retention Gather feedback from clients on company performance. Identify trouble areas that could be improved. Look for opportunities to grow with the client and communicate those to sales. Field Training Train clients on-site utilizing prepared documentation and equipment to properly install and maintain weather stations. On-site installation and maintenance/calibration of weather stations with possible work in inclement weather. Supporting Responsibilities Technical Support SME Initiate quality assurance on support call details and deliverables to ensure accuracy and quality of work. Be a technical support folder and file structure expert.WWG application expert: Web App, SensorSync App, WWG API. Communication vendor portal expert for cellular and satellite technology. Technical Support Coverage Support Call Coverage - Provide technical and/or customer support to weather station client representatives over phone, text, or email. Data Entry Coverage - Accurately enter data into custom data platform and Microsoft products. Identify, document, and elevate station or application issues to ensure efficient resolution. How do we support your career? Performance feedback with direct manager monthly, with detailed quarterly feedback. Quarterly company-wide and anonymous feedback session to help guide beneficial changes. Open and responsive lines of communications to management and executives. Continuing education opportunities including discretionary educational reimbursement. What is in it for you? This position pays $65,000 - $75,000/year (depending on experience level) Volunteer After-hours overtime opportunities to support client weather station networks 401k retirement 4% matching contributions Health, Dental, and Vision Insurance (90% of employee premium paid by employer, 50% premium paid by employer for eligible dependents) Discretionary 401k profit sharing Performance-based cash bonuses Fun work sponsored outings to bond with colleagues. A company that cares about the wellbeing of its employees Hybrid remote working environment and alternative working schedule opportunities eligible for employees exceeding expectations and goals Minimum Requirements B.S. Degree in Business, Communications, Meteorology, Environmental Science, or related field preferred 2+ years in a client-facing technical role. Project management or cross-functional coordination experience required. Technical writing or SOP documentation experience required. Ticketing/CRM system experience (e.g., Salesforce, HubSpot, Jira) Data analysis or visualization experience (Excel, Power BI, or similar) Experience coordinating with utility companies, municipalities, or emergency management agencies preferred. Familiarity with IoT, remote monitoring, or sensor-based hardware concepts. Exposure to cellular network platforms or API-based data tools. General knowledge of meteorological concepts and a passion for weather. Availability for after-hours support coverage during high-demand periods (e.g., PSPS season) Valid driver's license and clean driving record Ability to perform occasional field work including travel, walking on uneven terrain, and lifting up to 50 lbs Core Competencies Excellent communication, interpersonal, and problem-solving skills. Ability to build trusted relationships across all levels of the organization. Strong written communication skills with ability to produce clear client-facing documentation. Strong ethical standards and sound judgment. Attention to detail and accuracy. Organizational and time management skills. Strategic thinking with operational execution. *The salary range for this position is commensurate with experience and qualifications. Actual compensation may vary based on factors such as education, skills, and location. We are committed to fair pay practices and transparency. **Relocation Package is dependent on applicant current location of residence and other discretionary considerations. This job description in no way states or implies that these are the only duties to be performed by the employee incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties as requested. A review of this position has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and responsibilities are essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the employee must possess the skills, aptitudes and abilities to perform each duty proficiently. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an "at will" relationship. #J-18808-Ljbffr