Clinical Referral and Relations Manager, Inpatient

Job Title

Kennedy Krieger Institute leads the way in translating scientific advances into new therapies and educational interventions, while providing an inspirational environment for training tomorrow's leaders in the field. These successes benefit millions of children, adolescents, and adults around the world. Kennedy Krieger Institute offers more than 55 outpatient clinics, home and community programs, education, research, pediatric neurobehavioral and rehabilitation/feeding inpatient units and a day hospital.

This position is 40 hours per week, working Monday through Friday from 8:00am-4:30pm, hours are flexible and hybrid schedule. Must be available to work outside of normal working hours as needed. Must be able to travel in a reliable personal vehicle to and from different locations and sites within Maryland, approximately 75% of the time.

Benefits You Will Receive

• $10,500/year tuition advancement/reimbursement for employees earning undergrad and graduate degrees (pro-rated for 16-39 hours/week)
• 50% college tuition grant for dependents up to $32,000/year for eligible employees budgeted 30-40 hours per week who have 5 years of service or more.
• Recently increased differentials
• Student loan repayment for employees budgeted 30-40 hours per week ($100 per month up to $10,500)
• Bonus incentive for a masters degree
• Bonus incentive for nursing certification
• Medical, Dental, Vision (active the month after you attend HR) most places make you wait 3-6 months)
• Enhanced Mental Health Benefits
• 401K Automatic 3% employer-funded "base contribution" with additional 1.5%-3% based on years of service
• Sick and Vacation accrual upon first day of work
• Dependent Care Flexible Spending Account (Child Care Spending Account)
• $2,000 for each eligible child through the age of 6; $600 for each child age 7-10
• Progressive Career Ladder with salary increase
• Program to earn free CEUs
• Free secure and monitored parking

Responsibilities

• Strategically develops, establishes, nurtures, and maintains positive relationships with referral customers, including patients and families, hospital/health system partners, payors, and business customers.
• Build and sustain trusted external relationships with referring hospitals, case managers, physicians, and office managers through on-site visits, calls, and timely issue resolution to grow inpatient referrals and meet census/throughput goals.
• Assess admission appropriateness via in-person assessments and referring source coordination as well as family discussions about programs.
• Represent programs at conferences and community events; educate the provider community by providing in-services and professional presentations for referral sources and stakeholder groups.
• Collaborate with the Public Relations and Marketing department/External Relations to develop targeted materials and referral messaging; contribute market intelligence and referent feedback to leadership.
• Serve as a clinical expert for insurance and partner with the Patient Financial Services department to understand referral-related financial implications and insurance considerations.
• Maintain accurate referral, admission, and disposition data in approved systems (e.g., Electronic Medical Record (EMR), referral trackers/Customer Relationship Management (CRM), report trends, pipeline, and conversion metrics.

Qualifications

Education: Graduation from an accredited school of nursing. BSN or enrolled in a BSN program to be completed within 2 years of hiring date.

Experience: Minimum 3 years of care management experience in a hospital care setting. Demonstrated client services/relationship management and/or outreach/marketing experience in healthcare settings is required.

License: Active, unencumbered Registered Nurse license from Maryland or a compact state.

Certification: Current CPR certification that included hands on skills.

Related case management, quality assurance, or utilization review certification preferred.

Minimum pay range

USD $71,518.51/Yr.

Maximum pay range

USD $127,585.95/Yr.