Senior WFM Lead for 5K+ Agent Network (Federal)
Kentro
Kentro is seeking a Senior Workforce Management Subject Matter Expert to support the establishment of a centralized WFM group. This pivotal role requires extensive leadership experience in large contact center operations and deep technical knowledge of WFM platforms. This hybrid position involves strategic consultation, process design, and performance reporting, contributing significantly to the success of a large federal agency. Competitive salary and benefits are offered. #J-18808-Ljbffr
Vacancy posted more than 2 months ago
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