Benefits Representative

Handles the day-to-day processing and administration of our benefits programs, including new hire orientations, benefits enrollments and changes, leave and disability, and providing education on benefits programs and offerings. Acts as a liaison between the company, vendors, and team members to answer questions and resolve routine issues. Provides input on process improvements and supports benefits initiatives. Shares benefit knowledge and provides guidance to team members.

At Butterball, we exist to help people pass love on. As the most recognized name in turkey, the brand represents more than 60 years of cherished memories, providing quality, great tasting products that make meals something to celebrate every day. We proudly believe that life at Butterball means having a team who supports you, having the opportunity to grow personally and professionally, and making an impact on the health of others daily. Whether you choose to work at one of our five (5) manufacturing facilities in NC, AR, MO, farms in AR, NC, and KS, corporate office in NC, IL, or in the field, we believe we have an opportunity for everyone to succeed. At Butterball, we believe in fostering a culture where every team member is valued, has the opportunity to grow professionally and contribute to our success. Join us in our Purpose and apply for an opportunity today!


Key Responsibilities

1. Assists in the administration of team member benefit programs including medical, dental, vision, supplemental health, disability, leave, and retirement plans.

2. Completes daily benefits processing, including enrollments, life event changes, dependent documentation, and Qualifying Medical Child Support Orders (QMCSO) ensuring accuracy and compliance with company policies and legal requirements.

3. Acts as a primary point of contact for team members regarding benefit-related inquiries and concerns. Helps team members resolve all benefit-related issues in an effective and timely manner escalating complex issues as needed. 4. Acts as a primary point of contact for team members, guiding them through leave options, eligibility requirements, benefit continuity, and the application process.

5. Processes and tracks all leave requests (FMLA / STD / PLOA / Military), completes premium payment forms, records and documents insurance premium payments.

6. Maintains and creates enrollment and leave reports/spreadsheets utilizing insurance provider and Microsoft Office software (Excel).

7. Collaborates with payroll and ensures that employer contributions, payroll deductions, and salaried disability pay are processed accurately and in a timely manner.

8. Conducts team member benefits meetings, including new hire orientations, benefit/health fairs, and open enrollment information sessions.

9. Ensures team members are always kept up-to-date and educated on all available benefits and wellness programs. Provides benefits and leave education and consultation to team members and managers as needed.

10. Helps organize company initiatives associated with wellness, including health fairs and open enrollment engagement events.

11. Maintains a well-informed knowledge of the company benefit campaigns, vendor relationships, and enrollment processes.

Minimum Qualifications (Educations & Experience)

• Highschool diploma, GED, or equivalent

• 1+ years of relevant experience (i.e., benefits or leave administration, HR shared services, HR support, etc.) or the knowledge, skills, and abilities to succeed in the role

Knowledge, Skills, and Abilities

Butterball Core Competencies

Caring about people, valuing contributions, and empowering to succeed is the Butterball Way. We recognize the value that different perspectives and cultures bring to Butterball and seek to create an environment where everyone can thrive. Everyone has a seat at the table and is expected to embody our core competencies: Safety First: We put safety first. The health, safety, and well-being of our people, products, and turkeys is everyone's responsibility and everyone's jobs. Integrity: We trust each other to do the right thing. We act with integrity and gain the confidence and trust of others through honesty, respect, and authenticity. Stewardship: We take care of what matters. We are accountable to our commitments and take responsibility for the well-being of our teams, our quality, our customers, our business, our brand, and our communities. We are always answerable for our actions and those we lead. Enthusiastic Attitudes: We create a climate where everyone feels they belong and can be engaged, every day. Where our people are enthusiastic and motivated to do their best and work together to make great things happen. Continuous Improvement: We are committed to continuous improvement. We challenge ourselves and our company to constantly learn, develop, grow, improve, and innovate.

Essential Knowledge, Skills, and Abilities

• Firm knowledge of leave laws and administration including FMLA, ADA, USERRA, short and long term disability plans

• Skilled at benefits and leave administration with firm knowledge of employee benefits laws, regulations, and compliance requirements (i.e., ERISA, Section 125 Cafeteria Plans, COBRA, etc.)

• Experience with and ability to support team member benefit or leave processes, including issues resolution, documentation, system updates, and/or coordination with Payroll, HR, or benefit vendors

• Ability to research, interpret, and explain benefits and leave information to team members and managers with accuracy, discretion, and sound judgment

• Effective written and verbal communication skills with the ability to explain benefits information to a diverse audience

• Excellent interpersonal and customer service skills with the ability to handle situations with sensitivity and discretion

• Solid issue-resolution skills with the ability to identify root cause, escalate appropriately, and follow through to resolution

• Proficiency in relevant systems and technologies (i.e., HRIS, benefits administration platforms, vendor systems, Microsoft Office) with basic Excel skills including sorting, filtering, formatting, and basic formulas

• Strong attention to detail and documentation discipline when handling confidential team member benefit, medical, pay, and leave information

• Solid multi-tasking, organization, coordination, and collaboration skills with the ability to prioritize work in a fast-paced environment

Preferred Knowledge, Skills, and Abilities

• Bachelor's degree in Human Resources, Business Administration, or related field • Professional certifications related to benefits administration (e.g., CEBS, PHR, or SPHR) • Experience with UKG Pro and PlanSource benefits platform

• Bilingual in English and Spanish, both verbal and written

Physical Demands

• While performing the duties of this job, the team member may be regularly required to stand, sit, talk, hear, reach, stoop, kneel, and use hands and fingers to operate a computer, telephone, keyboard, and occasionally lift up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, color vision and the ability to adjust focus. Working Conditions & Travel Requirements

• Work will be performed in a variety of conditions including a climate-controlled office environment(s) and in a manufacturing plant environment with varying conditions, such as cold areas, wet areas, warm areas, chemicals, and other site conditions. This position requires the individual to wear and work in personal protective equipment while in the manufacturing environment.

• The noise level of the office environment is usually moderate; the noise level in the manufacturing environment may exceed 85 DBA and require hearing protection.

• Occasional travel may be required.

Disclaimer

We embrace equal opportunity employment. Butterball is committed to the fair and impartial treatment of all employees and applicants for employment without regard to gender, age, race, religion, color, national origin, physical or mental disability, military/veteran status, sexual orientation, gender identity and expression, genetic information, marital status, parental status, pregnancy, or any other status protected by law.


This position is deemed Safety Sensitive for purposes of Butterball’s Drug/Alcohol Screening & Testing Policy. Details will be provided to individuals who receive a conditional job offer, or upon request.


The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of what is required of personnel so classified. Furthermore, they do not imply or establish a contract for employment and are subject to change at the discretion of the employer.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities


This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.