Live Operations Specialist

Live Operations Specialist Autonomous Vehicle Operations

Join the future of mobility as a Live Operations Specialist supporting autonomous vehicle operations in Austin, TX. You'll monitor live vehicle activity from the Operations Office in Austin TX, provide real-time support, and help ensure safe and efficient trips for self-driving vehicles.

This is an on-site, hands-on role ideal for detail-oriented professionals who excel under pressure and have a passion for emerging transportation technology.

Key Responsibilities

• Monitor multiple autonomous vehicles in real time using camera feeds and the Remote Command interface.
• Proactively intervene to ensure safety and regulatory compliance when required.
• Document all interventions, observations, and incidents using Notion and Google Sheets.
• Conduct post-trip analyses and flag operational anomalies.
• Participate in Root Cause Analysis (RCA) sessions to improve safety and performance.
• Track and report operational metrics and insights to team leads.
• Deliver clear handoffs and communication across shifts.

Requirements

• Experience in technical support, operations, dispatch, logistics, or IT.
• Strong decision-making skills in high-pressure situations.
• Excellent attention to detail with strong documentation discipline.
• Basic understanding of autonomous vehicle systems or strong interest in learning them.

Preferred Qualifications

• Experience with geolocation tools or Remote Command interfaces.
• Familiarity with autonomous perception and planning systems.
• Experience analyzing logs or working with event data.

Work Environment & Schedule

• On-site role at our Austin Remote Operations Center.
• Rotating schedule with required flexibility for morning and evening shifts, including weekends.

Benefits

• Subsidized healthcare through HireArt.
• Pre-tax commuter benefits.
• Flexible Spending Account (FSA) for healthcare costs.
• Company-paid short-term and long-term disability and life insurance.

Submit your application and complete the pre-screen questionnaire to begin the process. Be part of the team ensuring the safety and success of autonomous vehicle technology in Austin.