Field Technician (Voice/Data/Video/Low Voltage Electrical)

Job Description

Job Description

Job Title and Description

The Employee's initial job title will be: Field Technician .
Salary Range: $47,840 - $58,240 - Starting pay based on experience.

Once the technician can complete certain installations solo, pay will increase to $62,400 .

Biweekly pay with checks received on Wednesdays. The pay period runs from Monday through Sunday.

This is a Salaried position and will receive a minimum of 40 hours' pay per week, even if only 20 hours are recorded. However, you will be eligible for overtime pay after working more than 40 hours a week. The overtime pay rate is 1.5x your pay rate for each additional hour above 40. A Field Technician's clock starts when they leave their house/hotel and ends when they return.

After the initial 90-day probationary period, you will receive an additional $200 Living Expense Bonus on the first paycheck of each month. After the probationary period, you can also enroll in the company-provided Simple IRA plan with a 3% company match. Ten (10) Paid Time Off (PTO) days will become available after the 90-day probationary period.

After working 4 hours a day, you can use the Company card for a meal. When traveling, you will pay all expenses using a company card. You must keep receipts and turn them in weekly or monthly.

You will be provided with a work vehicle, tools, and a laptop for company work only. Local work will be in IL, IN, and WI. Travel trips will be located throughout the US.

Daily tasks may include, but are not limited to, pulling wire for data/voice/TV networks, setting up computers or other IT equipment, troubleshooting network connectivity, installing cameras and A/V equipment, and troubleshooting TV systems.

The initial job duties the Employee will be expected to perform will be the following:

• Provide service and customer support during field visits or dispatches.
• Contact customers before dispatch to confirm the date and time of service.
• Tie workflow to schedule; time management.
• Manage all on-site installation, repair, maintenance, and test tasks.
• Diagnose errors or technical problems and determine proper solutions.
• Produce timely and detailed service reports that are grammatically correct.
• Document processes.
• Safely operate vehicles and use field automation systems for tracking time.
• Cooperate with the technical team and share information across the organization.
• Comprehend customer requirements and make appropriate recommendations/briefings. Build positive relationships with customers.
• Other duties as assigned.

Job Requirements and Skills
Field service technicians require these skills:

• (Preferred) Proven Field Service experience.
• (Preferred) Experience terminating Cat5/6 cables on:
• • Patch Panels
  • 66 Blocks
  • 110 Blocks
  • Keystone Jacks
  • RJ45 Tips
• Be comfortable working 10ft or higher in the air off a ladder/lift.
• Be able to lift 75 lbs. off the floor.
• (Strongly Preferred) Be competent and proficient with hand and Power tools, including but not limited to:
• • Drills/Hammer Drills
  • Electrician's scissors
  • screwdrivers
  • Low-voltage testing equipment.
• (Necessary) Be able to distinguish between colors:
• • Blue
  • Orange
  • Green
  • Brown
  • Slate
  • Violet
• Must have a valid driver’s license.
• Proficient computer skills to unbox and set up a new computer, rack network equipment, and install replacement parts in laptops/servers/Computers (Preferred).
• Must be willing and able to travel out of town for up to two weeks or more as needed. Travel workload varies month to month. Some months there will be no travel, while others will require multiple weeks of travel, returning most weekends.
• Must be willing to work 12-to-16-hour days as needed (including travel time).  
• Will be required to learn how to install or troubleshoot new equipment/systems as necessary.
• If multiple Field Technicians are on-site and you are the most Senior, you will be responsible for delegating tasks, completion of job documentation, check-in/out, and all other aspects of that job.