Project Business Analyst & HCD Researcher

What you'll do Business Analysis & Requirements Sit shoulder-to-shoulder with product owners, stakeholders, and SMEs to dig out what they really need (not just what they first ask for). Translate messy, complicated business problems into crystal‑clear user stories, acceptance criteria, and process flows that engineers actually want to read. Map out current‑state processes and shine a light on gaps, risks, and "wait, why do we still do it that way?" moments. Help shape the backlog and roadmap across multiple applications, keeping priorities straight when everything feels urgent. Make sure requirements line up with business goals, regulatory standards, and enterprise architecture (because surprise audits are nobody’s friend). Human‑Centered Design & User Research Plan and run user research that actually changes things (interviews, contextual inquiry, journey mapping, usability testing, surveys, the works). Recruit, schedule, and coordinate sessions with a diverse user community of 500+ participants across programs. Turn mountains of qualitative and quantitative data into the kind of insights that get printed out and pinned to walls. Build personas, service blueprints, and experience maps that help everyone see the user clearly. Be the loudest voice in the room for users and accessibility — politely, but firmly — from kickoff through launch. Project Support Help project managers and product teams put together project charters, business cases, and communications that actually get read. Support change management, training, and adoption when new features ship. Because launching something is only half the job. Track and report on KPIs, research outcomes, and system usage trends so we can prove what’s working (and fix what isn’t). Facilitate workshops, design sessions, and stakeholder meetings without anyone falling asleep. Qualifications A bachelor’s degree in business or a related field. 2+ years as a Business Analyst, UX/HCD Researcher, or similar role juggling multiple projects or systems at once. A solid grip on requirements analysis, process modeling, and documentation. You know what "good" looks like. Real, hands‑on experience running HCD research and usability testing (not just reading about it). The rare gift of explaining complicated ideas to both engineers and executives without losing either one. Comfort in Agile/Scrum land, where user stories, backlogs, and ceremonies are part of the daily rhythm. Sharp analytical and problem‑solving instincts, plus the facilitation chops to keep a room moving. The ability to keep a lot of plates spinning across a large user community without dropping any (or only dropping the ones nobody noticed). Desired Skills Experience supporting enterprise‑scale applications or systems with 500+ users. A working knowledge of accessibility guidelines, service design, or UX/UI principles. Comfort in tools like Jira, Confluence, Mural/Miro, Figma, Qualtrics, or similar. Certifications like CBAP, CCBA, PSM/CSM, or UX/HCD credentials. A genuine curiosity about the humans behind the tickets — and a habit of asking "but why?" one more time than feels comfortable. Benefits Medical, dental, vision insurance (fully paid for employees) 15 days of paid leave 7 days of sick leave 2 days bereavement leave 11 paid Federal holidays Up to 40 hours for jury duty 401(k) with 4% employer contribution (and no vesting period) Up to 4 weeks of paid paternity and maternity leave Company provided laptop

• 5,000 per year for professional development
• 600 per year for technical supplies and equipment
• 2,000 referral bonus

Life and disability insurance HSA and FSA Legal Shield and ID Shield voluntary benefits Opportunity to work in a collaborative, motivated team focused on modernizing government services with cutting‑edge technology and innovative solutions. Salary: $85,000 - $100,000 a year. We believe great work deserves great pay. That’s why we ensure our compensation is not only competitive but also fair and transparent, as required by Maryland law. Expect a salary that matches your skills, experience, and the value you bring to the table. At Skyward, we are committed to creating an environment where everyone, regardless of gender, race, ethnicity, sexual orientation, disability, or background, can thrive. We support flexible working hours and remote opportunities to help maintain a healthy work‑life balance for all employees, including caregivers and those with unique needs. Offers of employment with Skyward are contingent upon acceptable results of a background investigation. Applicants must have the ability to obtain and maintain a Public Trust security clearance due to the nature of our work as a government contractor. #J-18808-Ljbffr Skyward IT Solutions, LLC