Client Special Arrangements Analyst - Legal Billing/Collections

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process. Client Special Arrangements Analyst - Legal Billing/Collections Regular Full-Time Chicago, IL, US 3 days ago Requisition ID: 1599 Salary Range: $70,000.00 To $100,000.00 Annually Job Summary: The Client Special Arrangements Analyst is responsible for supporting full‑cycle client accounting—including billing and collections—for a designated group of high‑volume, complex billing partners. This role provides strategic support in navigating intricate billing scenarios, ensuring timely invoice distribution, accurate collection efforts, and proper financial reporting within the firm’s accounting system. The ideal candidate will demonstrate strong attention to detail, cross‑functional communication skills, and the ability to thrive in a fast‑paced, deadline‑driven environment while maintaining the highest level of confidentiality. Salary: $70,000 - $100,000 dependent on location and experience level Manage full-cycle client accounting for assigned partners, including work‑in‑progress (WIP), accounts receivable (AR), trust, and unallocated funds. Understand client contractual agreements and partner relationships to identify trends and issues impacting profitability and client fee arrangements. Coordinate with the Intake team to ensure timely matter openings; address and resolve any related delays. Monitor new clients and matters to ensure compliance with billing guidelines, invoice formats, discount arrangements, and rate settings, working closely with the Pricing team. Collaborate with attorneys and practice group leaders to address billing requirements, as well as delinquent or partial billing issues. Use the firm’s collections software to monitor outstanding accounts and partner with the Collections team to follow up on invoices aged over 60 days. Utilize and support the firm’s electronic billing systems; communicate needs and issues to the eBilling team as necessary. Analyze financial data to recommend billing solutions and contribute to billing strategy improvements. Educate attorneys on alternative fee arrangements (AFAs) and support their implementation. Resolve complex billing and collections inquiries efficiently and professionally. Mentor and train junior billing team members, promoting development and process consistency. Associate’s or Bachelor’s degree in Accounting or a related field preferred. Prior experience in a law firm or legal industry strongly preferred. In-depth knowledge of electronic billing systems and best practices. Strong decision‑making and problem‑solving skills with a proactive mindset. Demonstrated experience supporting training and adoption of new billing technologies and systems. Strong analytical skills and a data‑driven approach to identifying process improvements. Proficiency in Microsoft Office, especially Excel. Ability to manage competing priorities in a fast‑paced environment. Exceptional attention to detail and strong time management skills. Excellent interpersonal and communication skills to work professionally across teams and with diverse stakeholders. Other Requirements: The requirements described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position requires extensive use of a computer and telephone. This position also requires the use of printing, copying, faxing and scanning equipment. While performing the duties of this job, the employee is occasionally required to sit; stand; talk; see; and hear. Ability to communicate effectively, verbally and in writing, with a diverse group of people. While performing the duties of this job, the employee may be exposed to weather conditions while traveling. The noise level in the work environment is usually moderate. Benefits provided include: Paid time off, Health insurance, Vision and Dental Insurance, 401k (with an employer match), life insurance. Candidates must have permanent authorization to work in the United States. Ice Miller LLP is an Equal Opportunity Employer. #J-18808-Ljbffr