Quality Assurance Specialist

Quality Assurance SpecialistDominion Diagnostics is the premier provider of comprehensive clinical quantitative urine and blood drug testing, medication monitoring, and support services nationwide. Serving hundreds of clients in a variety of medical specialties, we provide actionable information to improve patient care and medical outcomes in the treatment of Chronic Pain and Addiction Medicine.We have several employee recognition programs and were awarded Best Places to Work in RI for the past 4 years in a row prior to being recognized as a Great Place to Work for the third consecutive year in March 2026. As well as Great Place to Work in Health Care for 2024 and 2025.Our comprehensive benefits package includes medical, dental, and vision coverage; a 401(k) plan with an employer match, paid time off; employer-paid life and disability insurance with additional buy-up coverage options; tuition and continuing education reimbursement; and other voluntary benefits such as Pet Insurance. In addition, an annual bonus may be paid to eligible employees based on organizational and individual performance. This position is bonus eligible! Employees and their family members have full access to our Employee Assistance Program, which includes resources for work/life solutions, such as one free legal consultation and referrals for emotional support/counseling.Dominion Diagnostics provides all technical staff with free access to a comprehensive library of continuing education classes through MediaLab. MediaLab's P.A.C.E approved continuing education credits are accepted by ACSP, AMT, and all licensure states.Tired of working in a hospital and having to rotate major holidays? Dominion is closed for all major Holidays (Memorial Day, 4th of July, Labor Day, Thanksgiving, Christmas & New Year's Day). No more hoping you don't have to work while family and friends are celebrating. At Dominion, you're more than just a number. Come be part of a team that sets the industry standard!Our headquarters is located in North Kingstown, RI. This opportunity is to work full-time (40 hours per week), Monday through Friday with flexibility in hours to be determined during the interview process. The position is fully in-person.Be part of a team that makes a difference!! Dominion Diagnostics is a nationally acclaimed industry leader in the world of innovative laboratory science. Our expertise includes comprehensive urine toxicology testing, chemistry, hematology, serology, infectious disease, and immunology. Our in-house research and development team keeps Dominion on the leading edge of proprietary assay development. Whatever your professional laboratory interests are, we offer an avenue to pursue them.Under the direction of the Quality Assurance Manager and Laboratory Director, the Quality Assurance Specialist aids in the implementation and oversight of the laboratory's quality management program. The position requires an ability to write clearly, respond quickly to known issues, and to demonstrate innovative thinking when solving problems.Essential Responsibilities:Ongoing participation in the development, oversight, and maintenance of the clinical laboratory Quality Assurance plan, in accordance with federal and state guidelines.Assists in policy and procedure development.Under the direction of the QA Manager, coordinates the development and performance of internal audits.Actively participates in the audit process, including preparing audit reports and overseeing audit response processes.Participates in preparing the laboratory for external inspections and ensuring any deficiencies or recommendations are properly documented and addressed.Works directly with the QA Manager to identify and mitigate potential compliance, patient, and/or testing risks through investigation of deviations and monitoring of corrective and preventative actions, as they relate to non-compliance findings.Participates in the writing and revising of standard operating procedures, as applicable.Works with laboratory management to identify areas for improvement and monitoring.Collects and compiles statistical quality data; when appropriate, works with members of the IT department to capture data for subsequent analysis.Generates quality data presentations, graphics, and/or dashboards utilizing analytic software like Excel or Power BI.Works with laboratory director and managers, in conjunction with IT department to develop automated queries and/or dashboards to monitor quality processes.In conjunction with the laboratory management team, investigates customer complaints and non-conformance issues.Works with Customer and Field Operations to ensure ongoing pre-analytic quality processes.Other duties as assigned.Requirements:Bachelor's degree in clinical or medical laboratory science or medical technology from an accredited institution.Associate degree in laboratory science or medical laboratory technology from an accredited institutionEquivalent laboratory training and experience meeting the requirements defined in CLIA regulation 42 CFR 493.1489(b)(ii).Demonstrates strong analytical, problem-solving skills.Strong written and verbal communication skills.Detail oriented, organized.Self-motivated, with strong leadership abilities.Must be results oriented, multi-tasking, quick learner and able to respond to the urgent needs of the team.Shows a strong track record of meeting deadlines.Good computer skills.Able to adapt quickly to continually changing environment.Physical Requirements:Manual dexterity to accommodate tasks such as typing and instrument operation.Work unassisted under the current configurations of the laboratory.Reach from ground level to 5 feet. Able to use a step stool in order to access higher areas.Able to lift 10 lbs.Compensation:The position pays an annual salary of $60,000-$63,000, commensurate with experience.Please note that applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.Dominion Diagnostics is an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.