Customer Support Coordinator

We’re Watts. Together, we’re reimagining the future of water. We feel proud every day about what we do. We're all part of the same crucial mission, no matter what function we support -- it's to provide safe, clean water for the world, and to protect our planet's most valuable resource. What we do: For 150 years, Watts has built best-in‑class products that are trusted by customers in residential and commercial settings across the world. We are at the forefront of innovation, working with cutting‑edge technology to provide smart and connected, sustainable water solutions for the future. Watts is a leading brand with a quality reputation — and we have a dynamic future ahead. Scope of Position This action‑oriented individual will provide the delivery of parts to the production floor in a Just-In-Time (JIT) manner utilizing the Plan For Every Part (PFEP) process. This position is also responsible for production generated inventory transactions and maintaining inventory accuracy through the cycle count process. This position is on site at our Franklin NH facility. Primary Job Duties and Responsibilities Delivery of parts to the production floor: Point-of-Use (Delivery) Cell Locations (Stocking) Cutting and displaying cartons/boxes/bins for direct production use Removal of empty bins and dunnage Responsible for the Kanban Cards and Process in designated areas Utilize the PFEP of items delivered to the production floor Perform and audit production transactions (SFDC) and all cycle counts in designated areas Proficient in scale operations providing piece counts and audits Accountable for inventory accuracy of parts received from production and all materials warehouse locations Responsible to use First-In-First-Out (FIFO) material handling Substitute for shipping/receiving in the materials department Perform work on the line to fill in when needed Must demonstrate flexibility based on changing department requirements (overtime, shift coverage, etc.) Perform routine housekeeping to ensure area operates within parameters that conform to environmental and safety standards Wear all required Personal Protective Equipment (PPE) and abide by safety rules Must report any job‑related injury and/or illness immediately to your direct supervisor Must maintain attendance and punctuality standards as established by company Assume responsibility for other projects and duties as assigned by the Production Supervisor or Company management. Required Qualifications High School Diploma or GED. 1+ years of experience in inventory control or process flow manufacturing environment Proficient in use of computer and data‑based systems preferred Must be able to obtain a tow motor license and operate all tow motors within the plant Proficient in math skills and scale operations. Understanding of and adherence to applicable laws, codes, policies, regulations, and safety practices and procedures, as applicable. Must successfully establish employment eligibility and satisfactorily complete background checks, and required pre‑employment testing as a condition of employment. General Applicable Company Competencies Commitment to Watts’ values of integrity, accountability, continuous improvement and innovation, and transparency. Punctuality and dependability. Ability to be flexible and adapt to changing work priorities and stressful conditions. Adherence to all personnel policies, procedures, and standards of process as implemented by Watts. Maintain productive and collaborative relationships with other Watts employees. Adherence to Watts’ seven cultural beliefs: Growth Mindset, Customer-Focused Innovation, Constant Communication, Clear Goals, Collaborate Globally, Be Inclusive, and Take Action. Working Conditions While performing the job duties, you will be working on‑site in a manufacturing facility. You will be required to work at the Company’s Franklin location in New Hampshire. Your scheduled work hours will be communicated to you by your manager. Physical Requirements Specific physical abilities required for this position include, but are not limited to: Ability to stand for long periods of time. Ability to lift and carry up to 25 pounds. Ability to push and pull up to 25 pounds. Ability to physically move around manufacturing floor. Ability to read documents and communicate clearly with management and coworkers. Ability to wear personal protective equipment, which may include, but is not limited to, safety shoes, hearing protection, and safety glasses. Nothing in this job description restricts Watts’ right to assign or reassign duties, responsibilities, and working hours/conditions to this position at any time. This position is “at will,” which means that either the employee or Watts may terminate the employment relationship at any time, with or without notice, and for any lawful reason. Watts in it for you: Competitive compensation based on your skills, qualifications and experience Comprehensive medical and dental coverage, retirement benefits Family building benefits, including paid maternity/paternity leave 10 paid holidays and Paid Time Off Continued professional development opportunities and educational reimbursement Additional perks such as fitness reimbursements and employee discount programs Learn more about our benefit offerings here: How we work: At Watts, our culture is team‑oriented and supportive. Employees here genuinely care about the quality of their work, and about each other. Our people are the heart of who we are and contribute to our longevity and continued success. And this is a place where you can have a big career. No matter your role, there are opportunities for learning and development, and your daily contributions make a meaningful impact on the lives of people who use our products and on the future of water. Equal Employment Opportunity Watts is committed to equal employment opportunity. We follow a policy of administering all employment decisions and personnel actions without regard to race, color, religion, creed, sex, pregnancy, national origin, sexual orientation, age, physical or mental disability, genetic disposition or carrier status, marital status, military or veteran status, minorities, or any other category protected under applicable federal, state, or local law. Consistent with the obligations of state and federal law, Watts will make reasonable accommodations for qualified individuals with disabilities. Any employee who needs a reasonable accommodation should contact Human Resources. Watts Water is a global leader of quality water solutions for residential, industrial, municipal, and commercial settings. Our family of brands offers some of the most varied product lines in the world, with world‑class, water‑related solutions focused on: Drainage and Water Reuse HVAC and Hot Water Plumbing and Flow Control Water Quality and Rainwater Harvesting We are a $1.9 billion global company, listed on the New York Stock Exchange (NYSE) with a presence in five (5) continents and twenty‑four (24) countries, and an employee population that speaks over eighteen (18) languages. As a people‑first company, we prize enriching and caring for all who work here not only through words but through actions. This includes executing our Diversity, Equity, and Inclusion (DEI) strategy, and providing our employees with meaningful career growth opportunities, a positive and safe work environment, and affirmation that they are heard, valued, and respected. We are proud to be an organization that believes that a safer world is a more sustainable world – a belief that we proudly reflect in each of our technologies and solutions and our environmental and social commitments, such as our partnership with Planet Water Foundation. Learn more about the Watts way, here. Specialties Plumbing, HVAC, Water Quality, and Gas Headquarters Americas & Corporate Headquarters: North Andover, Massachusetts, USA Asia-Pacific, Middle East & Africa (APMEA) Headquarters: Shanghai, China Company Size About 5,000 employees Website Industry Machinery Founded 1874 #J-18808-Ljbffr