Teller

Job Purpose This position will be responsible for providing excellent service to our customers in accordance with Peoples Bank policies. You will have the ability to open deposit accounts, process complex multi-step teller transactions, sell bank products and services, assist customers with maintenance requests, and resolve customer service issues. You will also uncover additional customer needs and refer them to the appropriate business partner. This is a sales and service role that is vital in helping the branch meet its goals while providing industry-leading customer service. Job Duties Deliver superior customer service with a friendly demeanor, a can‑do attitude, and a willingness to help at all times. Develop and retain the customer base, greet customers by name, maintain knowledge of account ownership, and respond promptly to correspondence and problem resolution. Maintain a position of trust and responsibility by keeping all customer business confidential. Receive checks and cash for deposit to savings and checking accounts, verify deposit amounts, and examine checks for endorsement and negotiability. Process complex multi‑step teller transactions. Research and offer solutions to resolve customer issues using knowledge of the organization; follow up with customers on resolution. Initiate conversations to uncover customer needs, refer customers to platform associates within the branch, and meet established referral goals. Make sales calls via phone or Zoom to clients and/or prospects on a weekly basis to meet branch calling goals, recording activities in Salesforce. Consistently meet or exceed sales referral goals as set by management. Maintain a well‑developed working knowledge of the complete line of products and services offered. Maintain balancing and error records that align with policy and resolve outages or request help for more difficult errors. Follow operational standards regarding security, risk management, and compliance. Consistently complete required training for all bank and branch policies and procedures. Meet scheduled working hours as designated by manager to ensure effective branch functionality. Adhere to Retail Branch Standards, including dress code. Perform special projects as assigned. Education, Experience and Job Skills High School Diploma or GED. Minimum 1‑year related work experience in customer service. Ability to work in a fast‑paced environment with a high degree of accuracy and close attention to detail. Proficiency in basic computer operations and standard applications, with the ability to quickly learn and navigate job‑specific software. Excellent verbal and written communication skills. Positive and professional attitude. Proven team player. Trustworthy and confidential behavior is essential. Daily reliable transportation. Role requires consistent standing; bending or squatting may be required for night drops, coin machines, vaults, ATM, etc., based on branch setup. Ability to lift up to 25 lbs. consistently. Ability to travel for internal education and meetings; overnight stay may be required. Travel also required to fill in at other branches as needed. Basic Qualifications High School Diploma or GED. Minimum 1‑year related experience in customer service. Daily reliable transportation. Consistent standing; bending or squatting may be required for night drops, coin machines, vaults, ATM, etc. Ability to lift up to 25 lbs. consistently. Travel for internal education and meetings, possibly including overnight stays; travel also required to fill in at other branches. Equal Opportunity Employer M/F/Disabled/Vet; If you are unable to complete this application due to a disability, contact View email address on click.appcast.io to ask for an accommodation, alternative application process, or other inquiries. #J-18808-Ljbffr Peoples Bank