Customer Service Representative - Housing

The purpose of this position is to provide customer service through telephone or direct contact for the maintenance needs of Public Housing residents .


Essential Duties and Responsibilities:

• Assists customers by obtaining information or records, responding to inquiries, directing visitors to proper department, and scheduling appointments.
• Prepares, verifies, and balances a variety of routine logs and reports.
• Performs administrative duties such as inventory management, equipment maintenance, p-card reporting, filing, typing, and package delivery.
• Provides back-up coverage for payroll and rental payments for Public Housing Departmen
• Documents customer information from the general public regarding complaints, service requests, commendations, surveys, and general inquiries.
• Inputs incoming work order requests for Public Housing residents into the HAB system.

Supplemental Functions:

• Performs other similar duties as required.

Job Specifications and Qualifications:


Knowledge:

• Customer service principles and practices
• Modern office equipment
• Basic mathematical concepts.

Working Conditions / Physical Requirements:

• Posi tions in this class require: fine dexterity, lifting, carrying, sitting, reaching, handling, kneeling, crawling, pushing/pulling, climbing, vision, foot controls, balancing, bending, crouching, hearing, twisting, talking..
• Light Work: Exerting up to 20 pounds occasionally, 10 pounds frequently, or negligible amounts constantly AND/OR walking or standing to a significant degree.
• Incumbents may be subjecte d to physical hazards.

Required Skills

• Providing customer service
• Keyboarding
• Operating a computer and related software applications
• Basic Microsoft Office
• Performing basic mathematical calculations
• Preparing routine reports
• Prioritizing
• Operating modern office equipment
• Communication, interpersonal skills as applied to interaction with coworkers, supervisor, the general public, etc. sufficient to exchange or convey information and to receive work direction.

Required Experience

High school diploma or equivalency, with at least one (1) year of relevant experience; or the City may consider an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job.

Tracking Code


3-1000-5-007

Closing Date


6.18.26