Property and Liability Claims Representative

VRSA is the first and most financially sound group self-insurance pool in the Commonwealth. For more than 45 years, we have provided auto, property, liability, and workers’ compensation coverages to Virginia’s local political subdivisions – from the smallest to the largest. Our staff includes a team of professionals who are available to, and a familiar face for, our members. This includes claim professionals who handle and manage claims every day, coverage specialists who ensure the right protections are in place, safety professionals who work with our members to help prevent and reduce losses, two former local government managers, two former police officers, one certified human resource professional, an accredited public relations specialist, and more. Headquartered in Glen Allen, VA, VRSA has 55 employees. Our core hours are 37.5 hours a week and we provide a hybrid work environment. Initially, new hires work full-time in the office before moving to a hybrid schedule. Our staff enjoys a great work environment – we work, but we have fun too, from monthly celebrations to chili cook-offs and picnics! VRSA offers an extensive benefits package including health, employer- and employee-funded retirement plans, generous PTO, floating holidays, and more. We value continuing education and professional development by providing a tuition program and a variety of learning opportunities. Please visit our website, for additional company details, including a summary of our employee benefit programs. In 2026, VRSA was voted a Top Workplace by our employees for the fifth year in a row! Currently, we have an opportunity for a Property & Liability Claims Representative to process all phases of assigned property, auto, and liability claims from initial contact to conclusion of the claim, including litigation management. We are looking for a dynamic team player with the ability to interact, build, and maintain strong working relationships. Responsibilities include: Provide outstanding customer service to our members and fellow staff by promptly, courteously, and accurately responding to verbal and written communications within established timeframes, conducting visits and attending meetings, and maintaining current knowledge of patterns in the property and liability field. Uphold VRSA’s high standards of claims handling by processing claims in accordance with VRSA’s Claim Procedures and department objectives. Utilize a diary system to initiate timely contact on all claims, review coverage, and investigate and determine liability on all claims. Establish, review, update, and maintain reserves on all files. Complete referrals to legal counsel upon receipt of suit papers and assignment of claim, monitor developments, attend trials and mediations, or other proceedings, and provide direction to defense counsel until the case is resolved. Negotiating settlement of claims when appropriate and in the best interest of all parties upon approval of settlement authority and in consultation with the member prior to settlement. Recognizing subrogation/restitution possibilities and promptly referring to the recovery specialist or, when appropriate, processing subrogation, and working with subrogation counsel directly. Knowledge/Skills/Abilities A minimum of three years prior claims experience in a related field in the insurance industry, to include litigation management. Local government liability claims experience is a plus! Insurance industry certifications or the willingness to obtain them is desired Working knowledge of business practices and procedures and the operation of office equipment Proficient in the use of personal computers including Microsoft Suite software applications and use of the internet for business purposes Demonstrated abilities to gather and analyze information and reach sound conclusions; create and maintain hardcopy and electronic files including databases; communicate activities between software applications; work effectively with all levels of an organization; maintain confidentiality; meet deadlines and goals; and function both independently and as a member of a team. Our Culture We are committed to providing an inclusive and supportive work environment. We recognize our continued success depends on a workforce that values the diverse backgrounds, skills, and views of one another. VRSA appreciates and encourages the contributions of all employees, and we strive to create a work environment that fosters respect for all. EEO No Relocation, No Sponsorship available Salary Range – $70,000 – $90,000 Actual starting pay will be based on relevant experience, education, and qualifications. #J-18808-Ljbffr VRSA