Desktop Support Specialist

Overview We are seeking an experienced Desktop Support Technician to provide hands‑on technical support for end users in a Microsoft‑based environment. This role is responsible for hardware and software support, workstation deployments, troubleshooting, user training, and technology‑related project work. The ideal candidate possesses strong technical knowledge, exceptional customer service skills, and the ability to support employees at all levels of the organization. Key Responsibilities End User Support Provide onsite and remote support for desktop computers, laptops, printers, mobile devices, and peripheral equipment. Troubleshoot and resolve hardware, software, operating system, and connectivity issues in a timely manner. Support Microsoft Windows 11 environments and Microsoft 365 applications, including Outlook, Word, Excel, PowerPoint, Teams, and SharePoint. Diagnose and repair PC hardware issues and coordinate hardware replacements when necessary. Document incidents, service requests, and solutions within the organization's ticketing system. Technology Deployment & Administration Deploy, configure, and support desktops, laptops, mobile devices, and related technology equipment. Perform software installations, upgrades, patching, and system updates. Assist with workstation imaging, equipment setup, and lifecycle management initiatives. Support office technology infrastructure, including cabling, workstation installations, and peripheral connectivity. Maintain knowledge of emerging technologies and recommend improvements to enhance end‑user productivity. Customer Service & Collaboration Deliver exceptional customer service while meeting service‑level commitments and project deadlines. Build strong working relationships with business partners, vendors, and employees across all levels of the organization. Communicate technical concepts effectively to non‑technical users. Collaborate with internal teams to resolve technical issues and share support best practices. Provide technical guidance and support during small technology projects and office technology initiatives. Troubleshooting & Problem Resolution Analyze, troubleshoot, and resolve complex technical issues affecting end‑user computing environments. Perform root cause analysis and implement corrective actions to prevent recurring issues. Support hardware repairs, software troubleshooting, user account issues, and device‑related incidents. Monitor and maintain the stability, security, and performance of end‑user systems. Required Qualifications 3+ years of experience in desktop support, technical support, or IT support environments. Strong knowledge of Microsoft Windows 11 and Microsoft 365 applications. Experience with PC hardware deployment, troubleshooting, repair, and replacement. Proven ability to diagnose and resolve hardware, software, and connectivity issues. Excellent customer service, communication, and interpersonal skills. Strong analytical, troubleshooting, and problem‑solving abilities. Ability to manage multiple priorities while meeting deadlines. Experience supporting users in a professional business environment. Preferred Qualifications Experience supporting enterprise desktop environments. Familiarity with endpoint deployment and device lifecycle management. Understanding of current and emerging workplace technologies. Experience assisting with small‑scale IT projects and technology implementations. Physical Requirements Ability to lift and move computer equipment weighing up to 40 pounds. Ability to perform physical installation tasks, including stooping, kneeling, crawling, reaching, and running cabling when required. Key Skills Desktop Support Windows 11 Microsoft 365 Outlook, Teams, SharePoint Hardware Repair Software Troubleshooting Device Deployment PC Imaging Customer Service Technical Support Incident Resolution IT Project Coordination End‑User Support Problem Solving Technology Deployment Job Type & Location This is a Contract position based out of Gulfport, MS. Pay And Benefits The pay range for this position is $22.00 - $26.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job‑related factors. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post‑tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long‑term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Gulfport,MS. Application Deadline This position is anticipated to close on Oct 17, 2026. About TEKsystems We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full‑Stack Technology Services, Talent Services, and real‑world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. About TEKsystems And TEKsystems Global Services Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full‑stack capabilities and speed. Were strategic thinkers, hands‑on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools. #J-18808-Ljbffr TEKsystems