Decision Analytics Associate Consultant - Digital Customer Experience

ZS is a place where passion changes lives. As a management consulting and technology firm focused on improving life and how we live it, we transform ideas into impact by bringing together data, science, technology and human ingenuity to deliver better outcomes for all. Here you’ll work side‑by‑side with a powerful collective of thinkers and experts shaping life‑changing solutions for patients, caregivers and consumers, worldwide. ZSers drive impact by bringing a client‑first mentality to each and every engagement. We partner collaboratively with our clients to develop custom solutions and technology products that create value and deliver company results across critical areas of their business. Bring your curiosity for learning, bold ideas, courage and passion to drive life‑changing impact to ZS. Insights & Analytics ZS's Insights & Analytics group partners with clients to design and deliver solutions to help them tackle a broad range of business challenges. Our teams work on multiple projects simultaneously, leveraging advanced data analytics and problem‑solving techniques. Our recommendations and solutions are based on rigorous research and analysis underpinned by deep expertise and thought leadership. What You’ll Do Develop and apply advanced statistical models that help clients understand dynamic business issues. Leverage analytic techniques to use data to guide client and ZS team decision‑making. Digital data understanding. Experience leading capabilities and delivering digital marketing/omnichannel analytics. Strong communication and stakeholder management skills, with knowledge of media & digital KPIs and measurement approaches. Design custom analyses in R, Tableau, SAS, Visual Basic and Excel to investigate and inform client needs. Synthesize and communicate results to clients and ZS teams through oral and written presentations. Develop client relationships and serve as key point of contact on aspects of projects. Provide client and ZS teams project status updates. Create project deliverables and implement solutions. Advance problem‑solving skills and improve ZS’s capabilities. Guide and mentor Associates on teams. What You’ll Bring Bachelor's or master's degree required in any discipline with strong record of academic success in quantitative and analytic coursework such as operations research, applied mathematics, management science, data science, statistics, econometrics or engineering. 2-4 years of relevant post‑collegiate job experience. A PhD may substitute in lieu of work experience. High motivation, good work ethic, maturity and personal initiative. Strong oral and written communication skills. Empathy, adaptability and emotional intelligence. Close attention to detail, with a quality‑focused mindset. Self‑discipline for planning and organizing tasks. Aptitude for, and enjoyment of, working in teams. Fluency in English. Client‑first mentality. Intense work ethic. Collaborative spirit and problem‑solving approach. How You’ll Grow Cross‑functional skills development & custom learning pathways Milestone training programs aligned to career progression opportunities Internal mobility paths that empower growth via s‑curves, individual contribution and role expansions Perks & Benefits At ZS, your growth matters. We offer a comprehensive total rewards package that supports your health and well‑being, financial future, time away, and professional development. With robust skills‑building programs, multiple career progression paths, internal mobility, and a deeply collaborative culture, you’ll have the opportunity to do meaningful work, expand your capabilities, and thrive as part of a global community. For details on total rewards in United States, visit ZS US office locations | ZS. Hybrid Working Model We are committed to giving our employees a flexible and connected way of working. A flexible and connected ZS allows us to combine work from home and on‑site presence at clients/ZS offices for the majority of our week. The magic of ZS culture and innovation thrives in both planned and spontaneous face‑to‑face connections. Travel Travel is a requirement at ZS for client facing ZSers; business needs of your project and client are the priority. While some projects may be local, all client‑facing ZSers should be prepared to travel as needed. Travel provides opportunities to strengthen client relationships, gain diverse experiences, and enhance professional growth by working in different environments and cultures. Considering Applying? At ZS, we honor the visible and invisible elements of our identities, personal experiences, and belief systems—the ones that comprise us as individuals, shape who we are, and make us unique. We believe your personal interests, identities, and desire to learn are integral to your success here. We are committed to building a team that reflects a broad variety of backgrounds, perspectives, and experiences. Learn more about our inclusion and belonging efforts and the networks ZS supports to assist our ZSers in cultivating community spaces and obtaining the resources they need to thrive. If you’re eager to grow, contribute, and bring your unique self to our work, we encourage you to apply. ZS is an equal opportunity employer and is committed to providing equal employment and advancement opportunities without regard to any class protected by applicable law. To complete your application: Candidates must possess or be able to obtain work authorization for their intended country of employment. An online application, including a full set of transcripts (official or unofficial), is required to be considered.

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