Client Development Representative, Healthcare (Springfield/Worcester, MA)

Client Development Representative

As a key member of the Healthcare Sales Team, the Client Development Representative is responsible for driving new business growth and expanding relationships with existing clients in an assigned territory. This role focuses on prospecting and selling Inmar's Rx Returns and Compliance Solutions, while providing superior customer service. The ideal candidate will have a strong track record in sales, client engagement, and territory management, with the ability to develop meaningful connections with clients and consistently meet sales goals.

Candidates must reside in the Springfield or Worcester, MA area, as this is a territory-based role requiring daily in-person visits to pharmacies throughout the city and region.

Key Responsibilities

Sales and Client Development (70%):

• Actively prospect and engage new clients in the healthcare industry, particularly hospital and independent retail pharmacies, as well as supply chain and procurement teams.
• Schedule and conduct impactful sales presentations to showcase Inmar's Rx Returns and Compliance Solutions, identifying client needs and offering tailored solutions.
• Nurture and grow relationships with current clients, identifying opportunities to upsell additional products and services to increase account value.
• Maintain a consistent pipeline of sales opportunities through proactive outreach and follow-up with potential leads.

Customer Service and Territory Management (30%):

• Serve as the main point of contact for clients, ensuring timely responses to inquiries and providing ongoing education on regulatory compliance and service offerings.
• Travel within the assigned territory to provide on-site support for pharmaceutical returns, ensuring clients are equipped with the tools and knowledge necessary for compliant returns.
• Maintain a deep understanding of clients' needs to deliver tailored solutions and ensure customer satisfaction, fostering long-term relationships.

Sales Activity and CRM Maintenance:

• Consistently update and manage client interactions and sales activities within CRM systems to ensure accurate tracking of prospects and ongoing customer engagement.
• Use CRM data to identify key trends and insights to inform and refine sales strategies, ensuring optimal performance in the territory.

Qualifications

• Education: Associate's degree required; Bachelor's preferred.
• Experience: 2+ years in sales, client development, or territory management, with a focus on healthcare or related industries.
• Technical Skills: Proficiency in Microsoft and Google Suite; experience with Salesforce or other CRM platforms preferred.
• A valid driver's license and acceptable driving record are required because driving is an essential function of this role. Alternate transportation would not provide comparable efficiency.

Additional Responsibilities:

• Comply with all company policies and standards.
• Perform other sales-related duties as assigned.

The physical demands described here are representative of those that must be met by an associate to successfully perform the major job responsibilities (essential functions) of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the major job responsibilities. This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. While performing the duties of this job, the associate is:

• Regularly required to use hands to finger, handle or feel objects, tools or controls, and reach with hands or arms.
• Regularly required to talk or hear and read instructions on a computer monitor and/or printed on paper.
• Occasionally required to stand, kneel or stoop, and lift and/or move up to 40-50 pounds.
• Regularly required to view items at an extremely close range and must be able to adjust and readjust focus.

Occasionally: Job requires this activity up to 33% of the time

Frequently: Job requires this activity between 33% - 66% of the time

Regularly: Job requires this activity more than 66% of the time

As an Inmar Associate, you:

• Put clients first and consistently display a positive attitude and behaviors that demonstrate an awareness and willingness to listen and respond to clients in order to meet their short-term and long-term needs, requirements and exceed their expectations.
• Treat clients and teammates with courtesy, consideration and tact; you also have the ability to perceive the needs of internal and external clients and communicate effectively with the objective of delighting and retaining the client.
• Build collaborative relationships and work cooperatively with others, inside and outside the organization, to accomplish objectives, develop and maintain mutually beneficial partnerships, leverage information and achieve results.
• Set and attain achievable, yet aggressive, goals with a sense of urgency and accountability.
• Understand that results are important and focus on turning mission into action to achieve results following the principles of Agile Execution while consistently complying with quality, service and productivity standards to meet deadlines and exceed expectations by giving our clients the best possible outcome.
• Support a safe work environment by following safety rules and regulations and reporting all safety hazards.

At Inmar, we put people first and that means empowering our associates to thrive at every stage of life and career. Our comprehensive and competitive benefits package is thoughtfully designed to support a wide range of lifestyles and life stages.

Eligible associates have access to:

• Medical, Dental, and Vision insurance
• Basic and Supplemental Life Insurance options
• 401(k) retirement plans with company match
• Health Spending Accounts (HSA/FSA)

We also offer:

• Flexible time off and 11 paid holidays
• Family-building benefits, including Maternity, Adoption, and Parental Leave
• Tuition Reimbursement and certification support, reflecting our commitment to lifelong learning
• Wellness and Mental Health counseling services
• Concierge and work/life support resources
• Adoption Assistance Reimbursement
• Perks and discount programs

Please note that eligibility for some benefits may depend on your job classification and length of employment. Benefits are subject to change and may be governed by specific plan or program terms.

At Inmar, compensation reflects our belief in integrity, transparency, and the value of individual contributions. The hiring range for this position is:

56,588.63 - 94,314.38 USD Annual

The final offer may vary based on factors such as geographic location, job-related skills, education, certifications, work experience, and other relevant considerations.

Depending on the job level and role, it may include:

• Annual discretionary bonuses through our Core Company Performance Bonus Plan
• Equity grants, sign-on bonuses, and other tailored incentive opportunities
• Additional discretionary compensation, such as:
  • Growing Revenue Incentives
  • Corporate or VIP Bonuses
  • Deferred compensation opportunities

The actual annualized salary offered at the time of hire will be communicated in the candidate's offer letter. We remain committed to fairness and transparency across all locations. Where required, including for remote-eligible roles, local pay ranges are disclosed in accordance with applicable laws and regulations.

We are an Equal Opportunity Employer, including disability/vets.

Recruitment Fraud Notice: Recruitment fraud is an increasingly common scam where individuals pose as employers to offer fictitious job opportunities. Scammers sometimes impersonate Inmar recruiters on LinkedIn and other channels. We will never ask for payment or sensitive personal information during the hiring process. Verify any role on our official Workday Careers site and learn how to spot scams in our full notice.

This position is not eligible for student visa sponsorship, including F-1 OPT or CPT. Candidates must have authorization to work in the U.S. without the need for employer sponsorship now or in the future.