Cancer Center Patient Navigator

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

The Cancer Center Patient Navigator's primary function is to serve as the primary contact for patients, and referring physician’s, waiting to establish ambulatory oncology care at BIDMC licensed cancer centers, or those who are diagnosed at BIDMC and are in a period of transition to other BILH Cancer Center sites. The navigator provides personalized support to ensure safe, effective, patient-centered, efficient, timely, and equitable cancer service at BIDMC. The Nurse Navigator also provides education to patients and staff about the diagnosis and treatment modalities. Training, evaluation and competencies for this role are overseen by a Nurse Leader of the service line; reporting is to the Vice President, Cancer Services.

Job Description

Essential Responsibilities

• Initiates communication with patients upon learning they have a positive finding. Guides patients through the health care system. Assists patients in connecting with community and social support services. Serves as a liaison between patient, PCP, surgeon, medical oncologist or medical specialist, and other providers. Facilitates interaction and communication with health care staff and providers.
• Provides health education to individuals and groups. Develops and maintains a learning library for patients that include language specific materials.
• Identifies personnel in departments involved with their care (i.e., physicians, nurses, radiology, social services, radiation oncology & hematology/oncology, etc.) and develop relationships with them.
• Assists/directs patients with any questions/ concerns regarding payment of services. Assists with arranging for patient transportation where needed. Builds relationships with other patient navigators.
• Tracks interventions and outcomes. Participates in medication reconciliation, especially during transitions of care.

Required Qualifications

• Bachelor's degree required.
• License Registered Nurse required.
• American Heart Association – Basic Life support Certificate required
• 3-5 years related work experience required in clinical medical-surgical.
• Strong analytic skills with quality and data analysis.
• Excellent interpersonal skills. Ability to work with a variety of personalities and disciplines.
• Experience with interdisciplinary health care approach.
• Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access.

Preferred Qualifications

• OCN, Patient Navigator, Nurse Navigator or equivalent certification preferred.

Competencies

Decision Making: Ability to make decisions that are guided by precedents, policies and objectives. Regularly makes decisions and recommendations on issues affecting a department or functional area.

Problem Solving: Ability to address problems that are highly varied, complex and often non-recurring, requiring staff input, innovative, creative, and Lean diagnostic techniques to resolve issues.

Independence of Action: Ability to set goals and determines how to accomplish defined results with some guidelines. Manager/Director provides broad guidance and overall direction.

Written Communications: Ability to summarize and communicate in English moderately complex information in varied written formats to internal and external customers.

Oral Communications: Ability to comprehend and communicate complex verbal information in English to medical center staff, patients, families and external customers.

Knowledge: Ability to demonstrate in-depth knowledge of concepts, practices and policies with the ability to use them in complex varied situations.

Team Work: Ability to act as a team leader for small projects or work groups, creating a collaborative and respectful team environment and improving workflows. Results may impact the operations of one or more departments.

Customer Service: Ability to provide a high level of customer service and staff training to meet customer service standards and expectations for the assigned unit(s). Resolves service issues in the assigned unit(s) in a timely and respectful manner.

Age based Competencies:

Employees in this job must be competent to provide patient care to the following age groups: Young adult: 16-30 years, Middle Age: 30 - 60 years, Elderly: 60 -.

Physical Nature of the Job:

Light work: Exerting up to 20 pounds of force frequently to move objects. Some elements of the job are sedentary, but the employee will be required to stand for periods of time or move through out the hospital campus

Pay Range

$39.14 - $101.14

The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law.