Referral Responder

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Referral Responder I

We are looking for dedicated individuals, excited to be a part of our culture!

About Donor Network of Arizona Working at Donor Network of Arizona (DNA) is more than organ, eye and tissue donation and transplantation. We work in the field of generosity, facilitating the selfless gifts of donation to save and heal lives. Donor Network of Arizona employees use their unique talents to make most of every situation, every opportunity, and every donation. Each position at DNA plays an important role in the donation process while honoring the legacy of donors and celebrating the renewed health of recipients.

Current Needs: Day and Night shifts are available*Looking for candidates with LPN, EMT, RT, EMR/scribe knowledge*

What We Offer: Competitive Salary-$26.63-$32-plus night differential from $2.24-$6.25

• Very generous health benefits, including medical, dental and vision
• Free telemedicine for entire household
• Health Savings Account
• Retirement savings plan with company matching program and 8% employer contribution opportunity
• SmartDollar financial wellness program
• Free employee assistance program
• Life insurance and disability insurance paid by the employer
• Award-winning employee wellness program
• Generous paid time off (PTO) policy. including 15 days of PTO and 10 paid holidays
• Tuition reimbursement program
• Culture of community and work-life balance
• Onsite gym and walking paths

Amazing culture:

• Awarded Top Companies to Work for in Arizona for 2022 & 2025
• Staff-run committees and clubs promote open communication, diversity, community involvement, and socialization opportunities
• Family-friendly activities on site for all employees
• Conveniently located at our new Tempe location, 2 miles west of the ASU campus.

The opportunity to help save and heal lives!

About the Role: The Referral Responder (RR) role is responsible for maximizing the organ referral and evaluation process in collaboration with the Advisor on Call (AOC), Organ Recovery Coordinator (ORC), Organ Donation Coordinator (ODC), Donation and Family Advocate (DFA), Referral and Donor Screening Services (RDSS), hospital staff, physicians, and medical director as needed.The RR is responsible for initial intake and responding to and screening heart beating ventilated (HBV) referrals, assessing organ donor suitability, and enhancing the donation process. The RR is responsible for maintaining donor records, providing donor family support, electronic medical record entry, and communication in conjunction with donor family advocate services. For potential organ donors, the RR is occasionally responsible for facilitating family conversation regarding donation and obtaining informed consent, in collaboration with the ORC and DFA staff if available. This includes collaborating with hospital staff to determine appropriate timing for family counseling and conversation.

Clinical Responsibilities Initial referral intake and response of heart beat ventilated referrals:Outcome: The RR staff are responsible for responding to referrals in a prompt, professional manner that facilitates the evaluation of both the donor hospital and DNA.Assessment: Uses experience and knowledge to evaluate the referred patients for suitability for organ, tissue, and eye donation in conjunction with the AOC, medical director, transplant centers, and RDSS. Organ donor suitability: Outcome: Identifies all suitable organ donors, obtains clinical status, plan of care, and family information. Ensures that the family is not approached about donation when no potential for donation exists. Ensures that withdrawal of care is not initiated prior to evaluation of donor suitability.Assessment: Uses experience and knowledge to evaluate the referred patients for suitability for organ, tissue, and eye donation in conjunction with the AOC, medical director, transplant centers, and RDSS.

Medical and legal requirements: Outcome: All medical and legal requirements will be met per hospital, CMS, and OPTN policies prior to organ recovery.Assessment: Facilitates brain death testing, ensuring hospital policies are followed.

Family approach and consent: Outcome: The RR ensures that the utmost care and support is being given to the potential donor and donor families. Ensuring the legal decision-maker is approached in an optimal manner to make the donation decision based on complete information provided.Assessment: The RR works in conjunction with the AOC, ORC, ODC, DFA, and hospital staff to determine the legal decision-maker. They evaluate family dynamics and ensure that the legal decision maker is understanding of the potential donor's medical status, terminal condition, and/or impeding neurological or cardiovascular death.

Office responsibilities/miscellaneous: 1. Attends monthly ORS meetings.2. Stays up to date on all assigned SOPs and any assigned tasks.3. Maintains any continuing educations units (CEUs) as applicable.4. Other duties as assigned by ORS leadership.

Requirements: Minimum Experience1-2 years of experience as an EMT-P, LPN, RT, medical scribe, or previous OPO experience1 year experience with medical terminology

Preferred Education EMT-P, LPN or RT licenseAssociate or Bachelor's Degree or relevant medical certification

Preferred Experience 1-2 years of OPO experience

Donor Network of Arizona is a drug free/tobacco free workplace . ADA/EEO reasonable accommodation employer.

Job Type: Full-time

Pay: $26.63 - $32.00 per hour

Benefits:

• Dental insurance
• Disability insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Tuition reimbursement
• Vision insurance

Work Location: In person