Automotive Service Advisor

Service Advisor – Johnson Ford of New RichmondNew Richmond, WI Compensation: $75,000 – $120,000 annually (Base + Commission)Full-TimeCelebrating 100 Years of Excellence – Be Part of Something Different.At Johnson Ford of New Richmond, we're not your average dealership—and we're proud of it. As we celebrate our 100th year in business, we remain committed to delivering a fundamentally different experience to our guests—and to our teammates. We believe in building careers, not just filling positions. If you're passionate about people, cars, and personal growth, you may be exactly who we're looking for.What You'll Do – A Day in the LifeAs a Service Advisor, you are the vital link between our guests and our service team. Your job is to ensure every guest leaves with confidence, trust, and a vehicle that's road-ready. Here's how your day might look:Greet early guests with warmth and professionalism.Conduct walk-arounds to inspect vehicles and confirm concerns.Write detailed repair orders using guest input and technical insight.Communicate with technicians to prioritize workload and update timelines.Provide guests with updates, estimates, and options using plain, respectful language.Review multipoint inspections with transparency and urgency when needed.Coordinate parts availability and work closely with the parts department.Keep the service lane running smoothly and manage daily appointment flow.Call guests to review completed work, future recommendations, and schedule pickups.Perform quality check-ins and support vehicle delivery back to the guest.Close repair orders, ensure payment is processed correctly, and follow up on satisfaction.Prepare for the next day: confirm appointments, follow up on declined work, and review tech availability.Who You ArePeople-first communicator: You enjoy building trust with guests and can explain repairs without jargon or pressure.Detail-oriented: Accuracy matters. You ensure every RO is clear, complete, and aligned with technician notes.Team player: You work seamlessly with technicians, parts staff, and other advisors. Fit seamlessly with our high performing culture.Driven: You see opportunity in every interaction and are motivated by helping others—and being rewarded for it.Compensation & BenefitsAnnual earnings: $75,000-$120,000 based on performance and experienceCompetitive base + performance-based commission401(k) with company matchHealth, dental, and vision insurancePaid time off and holidaysCareer development and factory training opportunitiesA culture built on respect, honesty, and growthWhy Johnson Motors?We're celebrating 100 years because we treat people differently—from our guests to our team members. When you join Johnson Ford, you're not just starting a job—you're stepping into a supportive environment that invests in your success and well-being.RequirementsPrior experience in automotive service or guest-facing roles preferred, but not requiredStrong communication and organizational skillsAbility to multitask in a fast-paced environmentTech-savvy: comfortable with DMS systems, tablets, and communication platformsValid driver's license and clean driving record