Outdoor Specialty Shop Lead: Customer Experience

Rapid City Scheels
1225 Eglin St
Rapid City, SD 57701, USA

Description

Scheels Company Goals:

We strive to be the best retailer in the USA in the eyes and minds of our customers, associates, and business partners.

Overview:

The Specialty Shop Manager will deliver an exceptional customer experience by assisting with product selection. They will also be responsible for managing the inventory within their specialty shop.

This role requires all associates to be at least 21 years of age due to compliance requirements for processing firearms.

What We Commit To – Our Employee Ownership Values

As an employee-owner, you’re expected to actively contribute to a culture that thrives on:

• Delivering a Personalized WOW Customer Experience
• Every customer interaction is an opportunity to exceed expectations
• We focus on making every visit memorable, personalized, and impactful
• Having a Team-First, Winning Mentality
• We succeed together by supporting one another and celebrating team wins
• Collaboration and unity drive our performance and customer experience
• Learning and Adapting to Constant Change
• We embrace growth, innovation, and feedback
• Change is not a barrier–it’s a catalyst for improvement and excellence
• Taking Pride in Our Work and Thinking Like Owners
• Every task matters, and we take full responsibility for the results
• Ownership means accountability, care, and drive to go above and beyond
• Expecting Honesty and Integrity in All That We Do
• Trust is the foundation of our relationships–with customers and with each other
• We act with transparency, fairness, and respect at all times

Compensation:

$45,000+

Schedule:

Must be flexible to work assigned schedule between 8 a.m. and 9 p.m., Monday through Saturday, 11 a.m. and 6 p.m., Sunday. Schedule may include varied hours, evenings, weekends, and holidays. Must be available two weekends a month. Average hours per week is 40 hours.

Responsibilities:

• Deliver exceptional customer service by seeking out and engaging with customers, going through the steps of the sale to determine their needs, recommending appropriate products, and promoting the Scheels Visa Credit Card
• Maintain expert-level knowledge in all selling areas, as well as lead product knowledge training for other associates
• Consistently meet or exceed personal sales goals while delivering a high-quality customer experience
• Manage inventory by running and analyzing Internal Flash Reports
• Effectively maintain an organized backstock while ensuring merchandise is properly displayed and replenished on the sales floor
• Ensures their product is accurately displayed to customers through price tagging, sales stickers, and signage
• Maintain a professional appearance, positive attitude, and team-oriented atmosphere
• Communicate professionally with other associates within the store, the Scheels Campus, and Vendors/Sales Representatives
• Ensures their work area is clean, organized, and meets safety standards
• Ability to perform basic math; perform operations using units of currency, measurements, and understand percentages
• Ability to work assigned schedule; may include varied hours, evenings, weekends, and holidays. Including product knowledge meetings

Education & Experience:

The ideal candidate will have a high school diploma or general education degree (GED), 1-3 months of related experience or training, or an equivalent combination of education and experience.

Physical Requirements/Lifting Requirements:

Must be able to sit, stand, bend at the waist, climb, stoop, kneel, crouch, reach, walk, push/pull, lift, talk, and hear with or without reasonable accommodation.

Heavy work – Exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects

Scheels cares about the health and safety of our Associates. Associates are expected to follow all safety procedures and perform their job duties in a fashion that minimizes the risk of injury.

At SCHEELS, we offer a full range of benefits, including an Employee Stock Ownership Plan (ESOP), 401(k) with Roth options, associate discounts, and full health coverage—including medical, HSA, dental, and vision. We also offer accident and hospital indemnity insurance, an Employee Assistance Program, and time to recharge through paid time off, holiday pay, maternity leave, and bereavement leave. (Note: Additional leave benefits may apply based on your state of employment.)

Learn more about what it means to be an owner at SCHEELS on our Careers Page .

EQUAL EMPLOYMENT OPPORTUNITY

Scheels is an equal employment opportunity employer providing equal employment opportunities to individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Scheels will provide reasonable accommodations for qualified individuals when appropriate.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.