Enrollment Technician I

Job Title: Enrollment Technician I

Location: Owings Mills, Maryland

Type: Contract

Compensation: $22

Work Model: Hybrid – onsite and remote

Hours: 40 hours per week. During Training: approximately 8:00 AM to 5:00 PM. After training: Flexible start time between 6:30 AM and 9:00 AM (must pick one and maintain throughout the assignment),

Responsibilities
• Process member enrollment applications and transactions
• Enter and maintain member demographic and healthcare information within enrollment systems
• Verify enrollment status and update member records as needed
• Process enrollment changes, additions, and terminations
• Research and resolve enrollment discrepancies
• Complete reconciliation activities and ensure data accuracy
• Coordinate with internal teams to support enrollment processing
• Maintain productivity and quality standards while handling large volumes of data
• Work within multiple systems and applications to accurately process member information
• Utilize tools including Facets, PEGA, Outlook, and Microsoft Office

Requirements
• Experience working in a healthcare operations environment (e.g., Enrollment, Member Services, Claims, Billing)
• Strong analytical and problem-solving skills
• High-volume data entry with exceptional attention to detail
• Typing speed of 40+ words per minute
• Ability to accurately process and manage large amounts of information
• Strong computer skills and ability to navigate multiple systems simultaneously
• Proficiency with Microsoft Outlook and Microsoft Office applications
• Excellent verbal and written communication skills
• Strong teamwork and collaboration skills
• Ability to adapt quickly to changing priorities
• Must provide and use personal equipment for the assignment
• Education: GED, High School diploma; Associate degree or higher education preferred
• Candidate must be able to work onsite

System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

#M-1
#LI-AJ1
Ref: #851-Rockville-S1