Intake & Document QA Specialist

Customer Service Representative (Intake & Document QA Specialist) Needed in Westlake Village Pay Range: $25-$28 per hour Schedule: Monday - Friday 8am - 5pm About the Organization We are a healthcare solutions provider specializing in sleep apnea therapy, offering a comprehensive selection of CPAP machines, masks, and supplies from leading manufacturers. Our mission is to make sleep therapy accessible, convenient, and stress-free by delivering high-quality products, handling insurance coordination, and providing personalized patient support every step of the way We pride ourselves on delivering a seamless experience through knowledgeable service, efficient processes, and a commitment to improving patient outcomes and overall quality of life Position Summary We are seeking a detail-oriented and dependable Customer Service Representative to support patient intake and documentation quality assurance within a growing healthcare services organization focused on sleep therapy solutions. This role plays a critical part in ensuring patients receive timely, accurate access to medically necessary equipment by managing referrals, verifying documentation, and coordinating with providers and insurance carriers. Key Responsibilities Manage patient intake process for CPAP therapy, including reviewing referrals, prescriptions, and supporting documentation Perform thorough document quality assurance to ensure completeness, accuracy, and compliance with payer requirements Communicate with physician offices, patients, and insurance providers to obtain missing or corrected information Verify insurance eligibility and assist in coordinating authorization requirements Maintain organized and accurate digital patient files using internal systems and Adobe Acrobat Troubleshoot issues in documentation workflows and proactively resolve delays Collaborate with internal teams to ensure smooth patient onboarding and timely order processing Required Qualifications 1-3+ years of experience in healthcare administration, DME, or medical office environment Strong attention to detail with the ability to identify errors and missing information Proficiency in Microsoft Office (Outlook, Excel) and Adobe Acrobat (editing, merging, QA) Ability to learn new systems and workflows quickly Strong written and verbal communication skills Preferred Qualifications Experience with CPAP, sleep therapy, or durable medical equipment Familiarity with insurance verification, prior authorizations, or referrals Experience working in a structured, process-driven environment Core Competencies High level of accuracy and accountability Strong organizational and time management skills Critical thinking and problem-solving ability Consistent reliability and ability to maintain regular attendance Why Join Us Competitive hourly pay ($25-$28) Stable, full-time opportunity in a growing healthcare organization Structured workflows with clear expectations Opportunity to support patients with essential, life-impacting medical needs All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. #J-18808-Ljbffr Ultimate Staffing