Patient Care Technicians - PCT

Virtual Care Coordinator

As an integral part of a team, the Virtual Care Coordinator is responsible for supporting virtual patient care activities and promoting patient-focused care. This role involves performing various remote monitoring duties, including patient monitoring for safety and clinical needs. The coordinator provides support with telemedicine services and monitoring environmental status. Collaboration is key for implementing planned telehealth and remote patient monitoring initiatives. The role includes coordinating training and participating in telehealth best practices development. Clear communication with the clinical team, patients, and technology partners is essential. The coordinator shares accountability for clinical quality and safety outcomes. Essential duties and responsibilities include performing quality assurance and peer reviews. The coordinator evaluates telehealth and virtual patient observation programs in collaboration with leadership. Recommendations for improvement are made as necessary. Regular meetings with senior leadership are required to discuss quality metrics and program workflow expansion. Collaboration on case reviews with partners and implementation of solutions is part of the role. The coordinator triages and assigns cases for virtual monitoring and observation. Collaboration on telehealth policy and workflow development is necessary. Maintaining an operational database for telehealth and remote monitoring program performance is part of the job. Identifying concerning trends and participating in corrective action planning is expected. Working with staff to utilize telehealth platforms efficiently is essential for achieving organizational goals. Successful completion of orientation is required. Training on telehealth workflows and documentation requirements for new staff is provided by the coordinator. Serving as a liaison between physicians, clinical staff, and vendors is integral for resolving platform issues. Facilitating camera utilization by analyzing virtual patient care reports is required. The coordinator monitors real-time data and assesses patient eligibility for virtual care. Transition coordination with hospital care teams based on patient criteria reports is part of the role. Navigating multiple technology platforms and ensuring quality care are responsibilities of the coordinator. Providing immediate support to troubleshoot telehealth and remote monitoring issues for staff is required. Continuous patient observation and surveillance to monitor clinical status or behavior is critical. Monitoring clinical early warning signs, including vital signs and catheter days, is part of the role. Effective interpersonal skills for communication and collaboration with patients and the clinical team are necessary. Reporting variations in patient clinical status or behavior to the appropriate clinical staff is required. Documenting patient behavior and interventions is part of the job responsibilities. The coordinator suggests patient discharge from remote monitoring based on observed behavior. Monitoring telehealth consult orders and ensuring timely sessions is essential. Greeting patients and visitors and introducing the role is part of the coordinator's duties. Promptly answering calls from clinical teams is expected. The coordinator uses approved methods of communication with the clinical team. Assisting in interpreting through approved methods is required, as needed. Protecting patient privacy by adhering to security policies and guidelines is crucial. Escalating patient safety concerns and reporting telehealth equipment issues are responsibilities. Accurate records of interventions and safety events must be maintained. The ability to set priorities, problem-solve, and be flexible is necessary. Sufficient oral and written skills in English for effective communication are required. Utilization and assignment reports are submitted every shift to supervisory leadership. Regular attendance at staff meetings and updates through work email are expected. Maintaining attendance and punctuality records in accordance with procedures and policies is critical. Ensuring a safe and functional environment is part of the role, including addressing equipment issues.