Operations Manager

Job Summary The Operations Manager is responsible for supporting the business through the planning, organization, leadership and management of field operations with a strategic mindset and has an overall responsibility for safety, quality, and financial health of the operation. This includes managing risk, sales, service quality, personnel and business development and various functions such as accounting, purchasing, manufacturing, health & safety, and human resources.

Responsibilities Lead safety meetings with employee on a regular basis Facilitate safety meetings, oversee Job Hazard Analysis updates, evaluate near misses and perform Root Cause Analysis for all incidents; investigate accordingly and provide corrective actions Demonstrate effective safety leadership for the health and safety arrangements of all subordinates and for any persons visiting them while on the Company premises Maintains the highest standards of corporate governance, ensuring that all activities are carried out ethically and in compliance with Company’s Security, Compliance & HSE policies, Management System, relevant laws, regulations, standards, and industry practices and complies with the Company’s Rules to Live By Places Quality, Health & Safety, Security and protection of the Environment as core values while never intentionally placing employees, our processes, customers or the communities in which we live and work at risk Seeks continual improvement in Health, Safety, Security & protection of the Environment, taking into account responsible care, process vulnerabilities, public, customer and employee inputs, knowledge and technology and best business practices to exceed customer expectations Supervisors & Managers should demonstrate effective safety leadership for the health and safety arrangements of all subordinates and for any persons visiting them while on the Company premises Responsible for being familiar with the Company's Quality policies and takes an active role in the compliance and improvement of Management System Maintains service quality as immediate priorities when working across all areas of the business and continually seeks areas for improvement Lead execution of all operational activities determining resource requirements (demand); crew utilization, asset utilization and inventory management to positively affect EBITDA Ensure that the Product Line maintains its strategic focus on the provision of a quality service to customers Ensures the organisation is optimally suited to deliver the best job execution with outstanding Service Quality and to systematically evaluate results obtained to further improve products and services. Regularly assess the resources and support required to perform a safe and high-quality job and ensure strict adherence to Service Quality and Safety Standards Fosters and leads continuous improvement initiatives to ensure that the internal process within the organisation meet the needs of the business Conducts regular customer Service Quality Review meetings in conjunction with sales to ensure our services, products and technical support meet their complete satisfaction Ensure customer Statement of Requirements details equipment verifications and is translated into client Standard Operating Procedures Maintain strong customer relationships, identify customer needs, and ensure alignment with sales on pricing for all bids and quotes; offer solutions, set and manage budgets, and to ensure quality of job delivery Provide technical support to field staff and customers prior to, during, and post job (briefing and debriefing) Drive forward change initiatives which enhance business performance Oversee the creation of Delivery Tickets and that all End of Well (Job) data is recorded, reviewed and approved

Qualifications Bachelor’s degree in an Engineering or Scientific discipline or equivalent experience Minimum 7+ years of relevant work experience in operations Experience in the execution of day to day operations and product related projects 2-3 years of supervisory experience Comprehensive understanding of the Product Line and technical job planning requirements Good understanding of Engineering, Service Quality and Sales Ability to work in high pressure situations, balancing both client and business expectations Knowledge of company's business practices including strategic planning, budgeting, staffing, Health Safety and Environmental (HS&E) and compliance Ability to accurately assess, solve, implement, and communicate solutions to problems