Field Service Technician

Job Description

Job Description

Minimum:

Maximum:

Location :

Myrtle Beach, SC

Job Type :

Full time

Job Title :

Field Service Technician

Job Description :

GENERAL PURPOSE:

Coordinates service activities concerned with installing sign equipment, investigating and resolving customer reports or observations of technical issues with sign equipment, and eliminating future operational or service difficulties by personally performing or through subordinates.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Delivers serviced signs and equipment
• Drives YESCO sign and equipment service vehicles to service customer locations
• Restocks and maintains parts and inventory of YESCO sign and equipment service vehicle
• Safely operates lift equipment to perform sign service assessment and repair
• Installs new or modified equipment at customer's facility to ensure full functionality
• Reviews service reports, work orders, and documentation
• Inspects malfunctioning or damaged product to assist in determining nature and scope of problem
• Analyzes review and inspection findings to determine source of problem, and recommends repair, replacement, or other corrective action
• Troubleshoots and repairs sign equipment and structures
• Performs electrical troubleshooting and repair to ensure functionality of electrical signs and lights
• Prepares and uses materials consistent with specifications of job service order
• Operates metal cutting equipment to accurately cut materials to service specifications
• Implements and maintains quality control and safety during service
• Sands, polishes, and cleans materials to be used for sign service
• Layout materials to be used for sign service
• Touches up paint and performs detail of signs
• Performs preventative maintenance and minor repairs to service department equipment and vehicle
• Provides a communication link between the customer and the company to help ensure that effective service is provided to the customer
• Completes work order and service documentation to assist with calculation of work hours and materials costs
• Trains new service employees and apprentices
• Performs duties to ensure department meets expectations and deadlines

MARGINAL DUTIES & RESPONSIBILITIES :

• Responds to emergency service calls
• Practices safety while performing as part of the service rappel team
• Keeps work area organized, clean and free from debris to maintain a safe working environment
• Performs other functions as necessary or as assigned
• NATURE OF WORK CONTACTS
• Interacts daily with employees and supervisors at the YESCO facilities to discuss service projects
• Interacts daily with YESCO customers at their location to discuss service projects

TRAINING & QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

High school diploma or general education degree (GED); eight or more years of demonstrated experience in electrical sign service; four or more years of demonstrated experience in power tool operation, welding, electrical, or related areas and completion of the YESCO or other electrical sign service apprenticeship program; or any combination of education, experience, and training which provides the following knowledge, skills and abilities:

• Ability to read, interpret, and apply specification documents, government coding document information, safety rules, operating and maintenance instructions, and procedure manuals
• Ability to apply geometric and algebraic mathematical calculations
• Ability to move, lift, and carry materials, equipment, parts, and completed projects
• Ability to communicate effectively
• Valid Driver’s License

PHYSICAL/SENSORY DEMANDS:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work is typically performed outdoors. While performing the duties of this job, the employee is frequently exposed to work in high, precarious places; outdoor weather conditions; and risk of electrical shock. Noise level in the work environment is usually loud. While performing the duties of this job, the employee is regularly required to: stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; balance; climb; rappel; kneel, crouch, or crawl; and talk and hear. Must be able to occasionally move objects in excess of 75 lbs. Specific vision abilities include: distance vision, clarity of vision at 20 inches or less; and ability to adjust eye to bring an object into sharp focus.