End User Support Analyst

Level 2 End User Support Analyst

Seeking a Level 2 End User Support Analyst to provide onsite technical support in Atlanta.

Key Responsibilities

• Provide Level 2 desktop support for enterprise users, including troubleshooting hardware, software, and connectivity issues
• Deliver walk-up and ticket-based support using ServiceNow
• Support Windows 11 environments and Microsoft 365 applications (Outlook, Teams, SharePoint, OneDrive)
• Perform device imaging and provisioning using Azure Autopilot
• Manage hardware deployment, asset tracking, and inventory control
• Collaborate with onsite team members to maintain efficient support operations
• Provide occasional support to executive leadership (ELT) environments, as needed
• Independently manage and prioritize ticket queues while maintaining high service standards

Required Qualifications

• Minimum 3 years of enterprise desktop support experience
• Strong expertise with:
  • Windows 11 support (majority of environment)
  • Microsoft 365 / Office applications
  • Endpoint provisioning and imaging tools (e.g., Azure Autopilot)
• Experience supporting enterprise collaboration tools (Outlook, Teams, SharePoint, OneDrive)
• Proven ability to handle hardware deployments and lifecycle management

Preferred Qualifications

• Experience with ServiceNow or similar ITSM platforms
• Basic knowledge of macOS environments
• Exposure to enterprise security tools (e.g., CrowdStrike)
• Prior experience in corporate or enterprise-level IT environments
• Comfort working in environments with executive-level visibility

Soft Skills & Competencies

• Strong professional demeanor, with the ability to interact effectively with senior leadership
• High emotional intelligence and strong interpersonal communication skills
• Ability to work independently and reliably, demonstrating ownership of assigned tasks
• Calm and composed under pressure in a high-visibility headquarters environment

Work Environment & Schedule

• Location: Onsite – Atlanta
• Schedule: 5 days per week onsite
• Team Structure: Small support team environment with an onsite full-time partner
• Support Model: Combination of ticket-based and walk-up user support

Additional Information

• All candidates are encouraged to apply, but many positions require a strict drug and background check by our customers.
• F2OnSite supports and adheres to all state laws regarding background checks.