Warehouse Customer Service Rep (Bi-lingual, English and Spanish)

CSR Dedicated E-commerce Accounts

The CSR Dedicated to e-commerce accounts Dedicated Account responsibility in support of all services required by account as it pertains to preparing orders, handling returns, preparing deposits, with all daily tasks as required by account.

Responsibilities

• Managing the day-to-day activities of order preparations
• Processing all customer returns
• Organizing workflow with pick and pack team associates
• Handling of emails and requests from e-commerce off site customer
• Data entry, scanning
• Processing inbound in customers dedicated software system
• Provide management with daily END OF DAY status reports on all tasks
• Assist with processing orders, producing and reconciling business documents, and continuously facilitate communication with management
• Facilitate inter-departmental communication to effectively provide customer support.
• Provide assistance to customer with problems and resolutions
• Organize, scan and file shipping and receiving digital pictures
• Regularly facilitate instructions on the floor
• Interact and possible lifting of cases up to 25 lbs.

The preceding functions have been provided as examples of the types of work performed by employees assigned to this job classification. Management reserves the right to add, modify, change or rescind the work assignments of different positions and to make reasonable accommodations, if required, so that qualified employees can perform the essential functions of the job.

Skills and Experiences

• High School Diploma or Equivalent
• Bi-lingual (English & Spanish)
• Prior Customer Service Experience
• Basic computer and math skills
• Must be very detail oriented, thorough and accurate.
• Ability to establish priorities and accomplish multiple tasks

Shift- Monday to Friday, 8:00 Am to 5:00 PM

Need to be flexible for over-time nights and Saturdays as needed

Payrate: $19.50

Abacus Staffing