Manger of IT Support Service

Major Responsibilities:Researches, evaluates and recommends hardware and software products that will enhance the capabilities of the organization’s information systemsLiaise with functional or operational area managers to understand their current and future information needs and determine how information systems should be installed, configured and maintained to best meet these needsEnsures that applications and infrastructure are current and available to support business operationsEnsures that technology problems and service requests are resolved in accordance with service level objectives and information systems policies. Effectively communicates technology changes and outages to impacted business usersInteracts regularly with site/region executives, service line and operational leaders to collect and understand new business needs, relevant issues or adoption barriersLocates existing solutions or develops new technology to solve site/region issues where appropriateEnsures that the local site/region technology and infrastructure meets or exceeds established uptime targets through capacity planning, backup & recovery planning, lifecycle planning and server health monitoringInvestigates, tests and applies necessary system and application updates/patches to reduce exposure to malicious or unauthorized access. Also ensures that all system software is properly licensed and trackedPerforms human resources responsibilities for staff which include interviewing and selection of new employees, promotions, staff development, performance evaluations, compensation changes, resolution of employee concerns, corrective actions, terminations, and overall employee morale.Develops and recommends operating and capital budgets and controls expenditures within approved budget objectives.Responsible for understanding and adhering to the organization's Code of Ethical Conduct and for ensuring that personal actions, and the actions of employees supervised, comply with the policies, regulations, and laws applicable to the organization's business.Licensure, Registration, and/or Certification Required:NoneEducation Required:Bachelor's Degree in Business or Information Technology or related fieldExperience Required:3 years in information technology and/or project management. Includes 1 year of supervisory experience in managing staff and budgets in an Information Technology environmentKnowledge, Skills & Abilities Required:Demonstrated project management expertiseKnowledgeable of performance management and improvement techniquesExcellent verbal and written communication skills and the demonstrated ability to communicate well with all levels of the organization. Good presentation skillsProven experience working in a team oriented, collaborative environment. Excellent team playerExcellent organizational, analytical, interpersonal skill; technical and problem-solving abilitiesSelf-motivated, able to work independently to complete tasks and respond to department requests and to collaborate with others to utilize their resources and knowledge to identify high quality solutionsStrong decision-making abilitiesExposure to finance and budgeting a plusPhysical Requirements and Working Conditions:This position requires travel, therefore, will be exposed to weather and road conditions.Operates all equipment necessary to perform the job.Exposed to a normal office environment.This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.Brand: Aurora Health CareJob ID: R246416Employment Type: Full_timeJob Area: Information TechnologyFunction: Information Systems ManagerIndustry: Ambulatory/Clinical Care Services