Switchboard Operator (Part time 3pm-11pm Shift and Fill in Shifts)

divh2Job Title/h2pPOSITION OVERVIEW/ppServe as the principal liaison between the Contractor and Government representatives, supervise and train contract personnel and ensure compliance with all contract provisions./ppDedicated to serve solely at the Medical Facility during administrative working hours./ppRemain available after-hours via telephone or pager to address issues, including staffing./ppRespond within one hour to off-duty hour problems./ppNotify the COR in writing or by email of stand-in representatives if absent for more than one 8-hour shift./ppProvide a replacement if absence exceeds three consecutive working days./ppServe as the alternate to the Project Manager (if designated), assisting with overall compliance and service delivery./ppEnsure that all operators receive required orientation and at least two weeks of on-the-job training before performing duties independently./ppCoordinate with the COR to resolve staffing issues, performance deficiencies, or process improvements./ppProvide stand-in supervisor coverage and notify the COR when absent for more than one 8-hour shift./ppArrange a replacement WS when absent for more than three consecutive workdays and notify the COR in advance in writing./ppMonitor staff for performance, professionalism, and adherence to VA policies (e.g., Privacy Act, security procedures)./ppMaintain discipline, establish work methods, define performance expectations, and develop work schedules to align with workload demands./ppAttend and participate in meetings with the COR and CO to review contract performance, address discrepancies, and resolve operational issues./ppAssist in documenting and implementing corrective actions following the issuance of a Contractor Discrepancy Report (CDR)./ppPrepare personnel rosters and ensure accuracy in shift assignments and role coverage./ppEnforce workspace security and prevent unauthorized access to switchboard operations./ppBe physically present at the medical facility during administrative hours to oversee operations and provide direct support to staff./ppRemain on-call by telephone or pager outside of administrative hours to respond to any staffing or operational issues within one hour./ppREQUIREMENTS/ppCITIZENSHIP REQUIREMENT: US Citizenship/ppEDUCATION AND QUALIFICATIONS:/ppHigh School Diploma or equivalent/ppMINIMUM REQUIRED SKILLS/EXPERIENCE:/ppMust have at least three years of telephone switchboard operating experience, of which one year involved substantial responsibility for placing a variety of special calls (e.g., conference calls, long distance calls, and local calls) over varied circuits or routings or/ppMust have experience in performing information operator work which required a knowledge of organizational units and major functions of a large multi-division organization, and shall have had one or more years of experience of supervising, which involved organizing, directing and controlling staff/ppMust be experienced in maintaining discipline, devising work methods and assignments, establishing performance requirements and arranging work schedules to conform to peak telephone requirements for adequate service./ppMust have ability to communicate, comprehend, use correct grammar and punctuation, and understand instructions, as well as write legibly, is required./ppShall be dedicated to serve solely in the Medical Facility during administrative working hours and at all other times shall be available, by telephone or pager, for any problems which shall occur, including staffing problems./p/div