Senior Site Reliability Engineer (SRE)

Description

The Senior Site Reliability Engineer (SRE) will implement, secure, and operate the cloud infrastructure that supports CenCore Group's proprietary enterprise SaaS platform. This role is responsible for maintaining a scalable, highly available, secure, and reliable cloud environment as the platform grows and supports enterprise customers.

Key Responsibilities

• Manage, maintain, and improve AWS-based cloud infrastructure supporting enterprise SaaS operations.
• Operate and support Kubernetes environments, including Amazon EKS.
• Own platform reliability, scalability, availability, disaster recovery readiness, and operational resilience.
• Design and support cloud networking, load balancing, routing, traffic management, and related infrastructure components.
• Implement and maintain monitoring, alerting, logging, and observability solutions to support proactive issue detection and response.
• Establish and document operational standards, Service Level Objectives (SLOs), incident response processes, and reliability best practices.
• Partner with software engineering and product teams to improve application performance, platform stability, and deployment reliability.
• Apply security best practices across IAM, secrets management, encryption, vulnerability remediation, access controls, and production operations.
• Support production operations, troubleshoot critical issues, and participate in incident resolution as needed.

Requirements

Required Qualifications

• Professional experience supporting cloud infrastructure, site reliability, DevOps, platform engineering, or systems engineering functions.
• Hands-on experience with AWS cloud services and production cloud operations.
• Experience administering or operating Kubernetes environments.
• Working knowledge of infrastructure reliability, availability, scalability, incident response, and operational support practices.
• Experience implementing monitoring, logging, alerting, or observability tools.
• Ability to troubleshoot complex production issues and coordinate resolution across technical teams.
• Strong understanding of cloud security fundamentals, including identity and access management, encryption, secrets management, and vulnerability remediation.
• Ability to document technical processes, standards, and operational procedures.

Preferred Qualifications

• Experience with AWS services such as EKS, ALB, VPC, CloudFront, Route 53, RDS/Aurora, S3, and IAM.
• Experience with Terraform or other Infrastructure as Code tools.
• Experience with monitoring platforms such as Datadog, CloudWatch, Grafana, Prometheus, or similar tools.
• PostgreSQL administration, performance tuning, or database operations experience.
• Experience supporting enterprise SaaS, cloud-native applications, or customer-facing production platforms.
• Experience developing disaster recovery, operational readiness, or production support documentation.

Skills / Competencies

• Cloud infrastructure operations and automation
• Platform reliability, scalability, and performance optimization
• Kubernetes administration and containerized application support
• Monitoring, observability, and incident response
• Cloud security and operational risk awareness
• Technical troubleshooting and root cause analysis
• Cross-functional collaboration with engineering, product, and operations teams
• Clear technical documentation and process improvement

Work Environment and Physical Requirements
This role is primarily performed in a professional office or remote technology environment, depending on business needs and position requirements. Work involves regular use of a computer, collaboration tools, and cloud-based systems. The position may require participation in production support, incident response, or after-hours troubleshooting as needed. Physical requirements are generally sedentary and include prolonged periods of sitting, computer use, and communicating with internal teams.