Customer Service Representative

Smith Optics

Title: Customer Service Representative (CSR)

Location: Portland, OR (onsite role)

General Summary: As a Customer Service Representative (CSR) at Smith Optics, you'll be the vital link connecting our brand with our valued customers. Your mission? Delivering prompt and precise responses to customer inquiries via email and chat. You'll be the champion of the exceptional Smith Optics experience, ensuring every interaction reflects the quality and care our customers deserve.

Essential Job Functions:

Engage swiftly and courteously : Address customer inquiries through chats and emails with professionalism and warmth.
Resolve with excellence: Investigate and resolve customer questions efficiently, always maintaining our high standard of care.
Problem-solve with finesse : Utilize effective problem-solving skills to deliver the right solutions while ensuring a positive customer experience.
Master our products : Become a SMITH Optics product expert, deeply understanding the performance and technical features of SMITH Optics product lines. Learn and strive to gain new knowledge about our products & industry.
Decide and guide : Make informed decisions and confidently walk customers through solutions, fostering positive and lasting relationships. Be an active listener who can show empathy and patience in a non-scripted environment.
Achieve excellence : Meet department goals and KPIs related to customer service, continually striving for improvement.
Collaborate and prioritize : Be a team player, assisting fellow Customer Service Representatives as needed, always putting the customer's needs first.
Adapt and assist : Take on additional duties as required, showcasing flexibility and commitment to our mission.

Knowledge, Skills & Abilities:

Your knack for clear communication, organization, and efficient time management is vital.
You effortlessly build rapport with customers and colleagues alike.
Ability to handle multiple tasks simultaneously and prioritize them effectively.
You're self-motivated, reliable, and thrive in an independent work environment.
Experience with Microsoft Suite is essential.
Familiarity with and customer experience ticketing solutions & live chat platforms is highly recommended.

Education & Experience:

1-2 years Customer service experience required.
Call center experience required (chat and email)
English speaking, writing, reading required
Multilingual desired but not required (French, Spanish)

Location: Portland, OR (onsite)

Apply

Vacancy posted 10 hours ago

Similar jobs that could be interesting for youBased on the Customer Service Representative in Portland, OR vacancy

Call Center Representative
$20 - $27.8 per hour
...Enthusiastic communicator. Does this sound like you? If so, consider starting your career at Spectrum as a professional Customer Service Representative on our billing team. Customer Service Representatives on our billing team are vital to our mission, providing the...
Suggested
Full time
Local area
Visa sponsorship
Shift work
Night shift
SPECTRUM
Vancouver, WA
4 hours ago
Technical Account Specialist
$76k - $136.73k
Job Requisition ID #26WD98339Position OverviewAutodesk Water Customer Success is looking for a highly motivated Technical Adoption Specialist... ..., and deliver targeted technical guidance, coaching, and services that drive meaningful outcomes.You will join Autodesk's Emerging...
Suggested
Full time
For contractors
Autodesk
Portland, OR
3 days ago
Call Center Representative
$50k
...implement and maintain technology-based services and solutions enabling OHSU to... ...conducting business with OHSU. The Call Center Representative position is critical to the success and... ...detail, empathy, technical savvy, and customer service. Individuals must be able to multi...
Suggested
Full time
Work at office
Local area
Shift work
Oregon Health & Science University Doernbecher Childrens Hos...
Portland, OR
19 hours ago
Call Center Representative
$45k - $70k
...Inside Sales Center Representative We're part of the Renewal by Andersen network - one of... ...perfect for individuals who enjoy helping customers, working in a fast-paced environment,... ...inbound calls, delivering exceptional service and building trust. Appointment Scheduling...
Suggested
Hourly pay
Full time
Work at office
Flexible hours
Weekend work
Day shift
Afternoon shift
Renewal By Andersen
Portland, OR
4 days ago
Pharmacy Technician Call Center Representative
...Pharmacy TechnicianBe part of a team of pharmacists and pharmacy technicians working in a call center pharmacy, providing customer service for Postal Prescription Services patients. Includes answering and placing calls to patients and providers, as well as prescription...
Suggested
Work at office
Kroger
Portland, OR
19 hours ago
Customer Service Representative ($20 PH starting)
$20 per hour
...Enthusiastic communicator. Does this sound like you? If so, consider starting your career at Spectrum as a professional Customer Service Representative on our billing team. Customer Service Representatives on our billing team are vital to our mission, providing the...
Full time
Local area
Visa sponsorship
Shift work
Night shift
SPECTRUM
Vancouver, WA
4 hours ago
Customer Service Representative
$17.75 - $18.75 per hour
...safely in a fast-paced environment while maintaining 100% total customer focus. People First, Excellence Always CSI# : 1192... ...products Essential Functions: Provide exceptional guest service. Be courteous, always greet and thank all customers while making...
Weekly pay
Full time
Part time
For contractors
Local area
Immediate start
Shift work
Night shift
Day shift
Afternoon shift
Early shift
Chevron
Beaverton, OR
19 hours ago
Customer Service Representative
$18 - $24 per hour
...Customer Service Representative Are you a customer-focused professional looking to grow? We are a leading industrial distributor seeking a highly organized Customer Service Representative to join our Tualatin team. You'll be the go-to resource for our customers and...
Full time
Work at office
Monday to Friday
Flexible hours
Genesis Management Consulting Global
Tualatin, OR
1 day ago
Customer Service Representative
$26 - $30 per hour
...Customer Service Representative Requisition ID: 17881 Location: Portland, OR, US, 97217 Pay Type: Hourly Position type: Full-time / Hourly 26.00-30.00 COMPANY OVERVIEW Amrize is building North America. From bridges and railways to data centers, schools...
Hourly pay
Full time
Work experience placement
Local area
Flexible hours
Amrize
Portland, OR
3 days ago
Customer Service Representative
...We are a local general contractor, "Mr. Handyman", seeking a friendly and outgoing Customer Service Representative with 3-5 years of experience for our office located in the Kruse Way area of Lake Oswego. The CSR will build positive, professional relationships with...
For contractors
Work at office
Local area
Mr Handyman
Lake Oswego, OR
1 day ago
Customer Service Representative
$19.7 per hour
...Customer Service Representative As a Customer Service Representative (CSR), you'll help people in your community access the financial solutions they need—right when they need it the most. You'll play a pivotal role in our high-performance environment by building connections...
Hourly pay
Full time
Temporary work
Casual work
Work at office
Local area
TMX Finance Family of Companies
Vancouver, WA
1 day ago
Customer Service Representative
$28 - $31 per hour
...Customer Service Representative Gaylord Ventilation is seeking a Customer Service Representative to add to the service team in Tualatin, Oregon. Position Summary: Develop and perform all aspects of parts order processing while maintaining the customer service...
Hourly pay
Work at office
Local area
Avery Weigh-Tronix
Tualatin, OR
9 hours ago
Customer Service Representative
$21.38 - $29.93 per hour
...Customer Service Representative Are you a strong communicator with a passion for helping others? Do you thrive in a fast-paced environment where every interaction can make a real impact? Vancouver Housing Authority (VHA) is looking for a Customer Service Representative...
Full time
Work at office
Local area
Monday to Friday
Vancouver Housing Authority
Vancouver, WA
19 hours ago
Customer Service Representative
$22.5 - $24 per hour
...Customer Service Representative Begin your Composites One career today! Position Overview: As a Customer Service Representative, you will provide excellent care for our customers by serving as their primary point of contact. You will respond to customer inquiries, ensure...
Hourly pay
Immediate start
Composites One
Vancouver, WA
1 day ago
Customer Service Representative
$21.25 - $50 per hour
...Arrow Sanitary , a Waste Connections company, is looking for a Customer ServiceRepresentative to work in our Call Center in... ...customers and records interview information into computer forcustomer service, talks with customers by phone and in person, to receive orders...
Contract work
Temporary work
Work at office
Monday to Friday
Flexible hours
Shift work
Waste Connections
Portland, OR
1 day ago
Customer Service Representative
$20 - $21 per hour
...We are hiring for Customer Service Representatives in Portland, OR! Location: Portland, OR 97229 Job Description: We're looking for a passionate and customer-focused Customer Service Representative to join our team. In this role, you'll be the voice of our brands,...
Contract work
Temporary work
Work at office
TEKsystems
Beaverton, OR
2 days ago
Customer Service Representative
$18 - $19 per hour
...Managers are accountable for building customer relationships through in-person and phone... ...the year, increasing with years of service. Generous 401(k) match with Traditional... ...apply: Sales Associate, Customer Service Representative, Retail Associate, Store Associate,...
Hourly pay
Full time
Work experience placement
Seasonal work
Work at office
Day shift
Extra Space
Beaverton, OR
3 days ago
Customer Service Representative
...you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company’s exceptional...
Start working today
Local area
U-Haul
Portland, OR
1 day ago
Customer Service Representative
...Customer Service Representative Performs a variety of customer service functions and work activities involving direct public contact either on the telephone, electronically, or in person. Provides information on the full range of countywide transit services; processes...
Work experience placement
Work at office
Local area
Shift work
Afternoon shift
C-TRAN
Vancouver, WA
1 day ago
Customer Service Representative
$24.8 per hour
...clerical duties requiring general knowledge and application of various work methods and procedures. Position: First Shift Customer Service Representative Shift: 7:00AM to 3:00PM Monday - Friday Pay: $24.80 per hour In addition to the general job description below,...
Hourly pay
Work at office
Monday to Friday
Shift work
Day shift
DPDHL
Portland, OR
4 days ago
Customer Service Representative
...operated print shop that takes pride in delivering high-quality printing services to our clients. We offer a range of products, from business cards and flyers to large-format banners and custom print projects. Our team is dedicated to providing excellent customer service...
Hourly pay
Work at office
AlphaGraphics
Portland, OR
2 days ago
Customer Service Representative
...As a Customer Service Representative, you are a key member of the team and represent Molly Maid on support calls. You are responsible for handling service requests and customer complaints. Exemplifying our code of values, you show respect and courtesy to all customers...
Molly Maid
Portland, OR
1 day ago
Customer Service Representative / Team Support
$18 - $25 per hour
...Customer Service Representative Benefits: 401(k), 401(k) matching, competitive salary, dental insurance, employee discounts, health insurance, opportunity for advancement, paid time off, training & development, vision insurance This is a long-term posting that will...
Hourly pay
Immediate start
A&E Plumbing, Heating & Air
Gresham, OR
3 days ago
Customer Service Representative
$18 - $20 per hour
...jobs according to SERVPRO® processes per work order. Respond to service calls, set up and establish efficient job flow, coordinate... ...establish relationships with commercial, insurance, and residential customers. Responsibilities Explain processes and answer...
Hourly pay
Work at office
IICRC
Portland, OR
3 days ago
Customer Service Representative
$22 per hour
...Customer Service Representative Now hiring for a Customer Service Representative Location: Milwaukie, OR $22.00 per hour Schedule: Monday-Friday | 7:00 AM – 3:30 PM Talk, Solve, Smile—That's the Job. Looking for Customer Service Representative jobs in Milwaukie where...
Hourly pay
Weekly pay
For contractors
Work at office
Local area
Immediate start
Monday to Friday
Staffmark
Portland, OR
3 days ago
Customer Service Representative
$18 - $24 per hour
...be the best solution for our industrial customers. Since 1908 DXP has been dedicated to the highest quality of customer service through our expertise of the products we... ...Customer Service Manager, the Customer Service Representative will respond to customer inquiries...
Hourly pay
Full time
Work at office
Flexible hours
Shift work
DXP Enterprises
Tualatin, OR
19 hours ago
Customer Service Representative
...Customer Service Representative Salmon Creek Indoor Customer Service Representatives are vital to the success of our business. As the face of Salmon Creek Indoor, they help give customers the best possible experience by providing exceptional service. That means they...
Hourly pay
Weekend work
Day shift
Afternoon shift
Weekday work
Lil Kickers
Vancouver, WA
3 days ago
Customer Service Representative
...their entire maintenance workflow while gaining vital insights to improve their processes. About the Role The Customer Service Representative plays a vital role in ensuring a seamless experience for our clients and partners. In this position, you will serve as...
Temporary work
For contractors
Work at office
Local area
Remote work
NetVendor
Tualatin, OR
4 days ago
Customer Service Representative
...Do you enjoy working with customers over the phone and through written communication? Are... ...US), the Swagelok authorized sales and service center providing the highest quality... ...skilled and motivated Customer Service Representative, preferably with experience working in...
Contract work
Temporary work
Work experience placement
Work at office
Remote work
Monday to Friday
Night shift
Swagelok
Portland, OR
3 days ago
Customer Service Representative
$18 per hour
...Customer Service Representative Location : Location US-OR-Tigard Location/Org Data : Name Tigard Location : Address 15444 SW Pacific Hwy Location : City Tigard Location : State/Province OR ID 2026-5124 Category...
Full time
Work at office
Monday to Friday
WaFd Bank
Tigard, OR
2 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Customer Service Representative. Be the first to apply!