Customer Service Representative

The Customer Service Representative is the primary point of contact between customers, the schedule, and technicians in the field. This role manages inbound and outbound calls and texts, keeps ServiceTitan records accurate, supports scheduling and dispatch, and follows up on estimates and payments. The role also supports technicians directly during the workday, including pulling job history, contacting customers for approvals, and documenting parts or follow-up needs in real time.

Call and message volume varies throughout the day, so the role requires the ability to move between tasks without losing track of details. The person in this seat is often the first and last point of contact a customer has with the company, and accurate records and timely follow-up directly affect scheduling, billing, and customer retention.

This is a full-time, in-office position, Monday through Friday, 8:00 am to 5:00 pm, with a one-hour lunch break. Priorities may shift based on field needs.

Why Work at Bob Boldt HVAC

• 401(k)

• 5 to 7 days PTO

• Dog-friendly office

• Consistent Monday through Friday schedule with a full lunch hour

• Pay grows to $21 to $25 per hour with a couple of years of experience in the role