Membership Sales and Service Representative

Membership Specialist

The Membership Specialist (MS) will represent UFC GYM by providing a welcoming, informative and entertaining experience for all members and guests during their visits. The Membership Specialist is responsible for driving potential members into the gym to deliver industry leading customer services to them as well as our current members. This service must translate into exceeding personal revenue targets issued by management through both internal and external prospecting.

Benefits

Employee discounts, free uniforms, opportunity for advancement, training & development.

Essential Duties & Responsibilities

Lead Generation & Appointment Booking:

• External marketing, promotions and prospecting.
• Internal marketing and prospecting.
• Book membership appointments through productive phone activities.
• Ensure that appointments are booked to translate into enough guests.

Guest Touring, Membership Presentations, & Personal Production:

• Ensure that 100% of guests are presented the "Fitness Tour".
• Use the company approved presentation when presenting membership options to non-members.
• Ensure Personal Sales Room Financial goals are met or exceeded each month.
• New Member Sales Revenue (NMS), Point of Sales Personal Training Revenue (POS PT) and New Electronic Funds Transfer Sets (EFT).
• Ensure Sales Drivers are Held accountable to meeting or exceeding the required sales behaviors.
• Ensure integrity of each sale by attaching supporting documents and signature.

Customer Service:

• Follow up with members that have enrolled to ensure we are exceeding expectations.
• Provide the highest level of customer service possible when communicating and interacting with guests.
• Assist in maintaining a clean and operational facility.
• Accountable for saving members that are requesting to cancel their membership.

Miscellaneous:

• Sales Schedule: Schedules are set in advance and given by the General Manager.
• Mandatory Meetings: Monthly "All Team Meeting" and "Daily Production Meetings" are mandatory.
• Uniform Policy: The Membership Specialist uniform consists of a UFC Gym Black Polo, Long Dress Slacks or Jeans in good condition with no rips or holes. Dress shoes or Casual Dress Shoes must be worn in good condition. No athletic shoes allowed. Black jackets may be worn. No hoodies or sweatshirts. No hats or head wear.
• Timekeeping: Membership Specialists must record time worked while using the company check-in system. Membership Specialists must be in uniform and perform work activities when punched in. Specialists must also punch out for lunch within 5 hours and working off the clock is not permitted. In the event of a missed punch, the Membership Specialist must fill out the adjustment form and turn in to management.

Required Qualifications:

Knowledge, skills & abilities:

• In-depth knowledge of sales practices and techniques.
• General understanding of Fitness Industry.
• Ability to work with computers.
• Must have good interpersonal communication skills.
• Excellent customer service skills.
• Independent, self-starter with strong organizational skills.
• Must be a team player.

Minimum certifications/educational level:

• High school degree or GED required.
• Must complete company sales training and orientation program.

Minimum experience:

• 1-2 years sales experience preferred.

Compensation: $12.00 - $30.00 per hour

Train Different, Live Different, Work Different. At UFC GYM we inspire others to reach their potential in and out of the gym. We are passionate about maximizing potential in our members, our teammates and ourselves. Think big, don't settle and change lives including your own. If you believe in excellence, value a high-performance lifestyle and are passionate about enriching lives through health and fitness, then you belong here.

UFC GYM is an original. The Original. We are proud to be the global leader in mixed martial arts inspired fitness and conditioning. Forged from the partnership of two powerhouses, the Ultimate Fighting Championship and New Evolution Ventures (NEV), we empower everyone to access the training benefits and programs of elite UFC athletes.

UFC GYM is more than a brand. We are a community of fitness committed individuals who believe in the power of a team approach. Your success is our success. Join our family and find out!

If you have a disability under the Americans with Disabilities Act or a similar law and you wish to discuss potential accommodations related to applying for employment at our company, please contact us at View phone number on click.appcast.io or View email address on click.appcast.io.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to UFC Gym.