Lead Product Owner

Role Description

The Lead Product Owner is responsible for conveying product vision and roadmap to an Agile delivery team by defining user stories and prioritizing product backlog. The Lead Product Owner works on problems of diverse scope and complexity ranging from moderate to substantial.

As an OpenText Lead Product Owner on the Communication Delivery and Execution team, you will play a key role in:

• Composing and executing regulated communications for Medicare and Medicaid audiences.
• Emphasizing operational excellence, regulatory compliance, and personalized member engagement.

Key Role Functions

• Own the OpenText Migration strategy and roadmap, aligning capabilities with enterprise goals and member experience objectives.
• Lead cross-functional teams in the design, configuration, and deployment of personalized communications.
• Oversee platform governance, including the governance of personalization rules, data, brand, and content standards.
• Serve as a subject matter expert (SME) for OpenText capabilities and mentor others on best practices in composition and execution of communications.
• Collaborate with enterprise architecture and MarTech teams to ensure platform scalability and integration.
• Serve as the Agile team's primary contact for information, work prioritization, and decision-making.
• Configure operational and regulatory communications using approved templates and content within designated platforms.
• Develop and deploy personalized, dynamic communications standards using OpenText Communications.
• Collaborate with strategy teams and business partners to interpret requirements and translate them into template development.
• Troubleshoot implementation challenges and provide guidance on composition and development processes.
• Conduct defect analysis, identify root causes, and implement appropriate resolutions.
• Maintain documentation, version control, and audit trails for all platform changes and updates.
• Participate in quality assurance reviews and contribute to process improvements that enhance efficiency and accuracy.

Use your skills to make an impact

• Deliver personalized communications that improve member engagement, satisfaction, and health outcomes.
• Enable high quality, scalable capabilities to deliver complex document composition requirements.
• Drive innovation in marketing operations by aligning technology with strategic priorities.
• Foster a culture of collaboration, agility, and continuous improvement.

Qualifications

• Bachelor’s degree in Marketing, Information Systems, or a related field or work equivalent.
• 7+ years of hands-on experience with dynamic document creation using OpenText Communications.
• Strong knowledge of document composition, including layouts, style sheets, variables, repeating data tables, and document flow.
• Experience with logical coding concepts (e.g., IF/THEN/ELSE, loops).
• Understanding of driver file mapping and variable mapping for logic and document creation.
• Proven ability to manage multiple priorities, track progress, and meet deadlines.
• Experience with defect analysis, root cause identification, and resolution.
• Ability to work both independently and collaboratively across cross-functional teams.
• Proven leadership in product management and cross-functional team collaboration.

Preferred Qualifications

• Bachelor’s degree in communications, Marketing, Information Systems, or a related field.
• Experience with Adobe InDesign, Illustrator, Photoshop, and Acrobat.
• Content Developer experience in Smart Communications.
• Background in heavily regulated industries (e.g., healthcare or financial services).
• Knowledge of CMS Medicare and Medicaid requirements.
• Experience with marketing operations, fulfillment processes, and Agile methodologies.

Requirements

• Work at Home Requirements: Minimum download speed of 25 Mbps and upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested.
• Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.
• Occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours

• 40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

• $115,200 - $158,400 per year
• This job is eligible for a bonus incentive plan based upon company and/or individual performance.

Benefits

• Humana provides medical, dental, and vision benefits.
• 401(k) retirement savings plan.
• Time off (including paid time off, company and personal holidays, paid parental and caregiver leave).
• Short-term and long-term disability.
• Life insurance and many other opportunities.

Application Deadline

08-27-2026

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements.