Guest Relations Coordinator

divh2Caltech Job Opportunity/h2pCaltech is a world-renowned science and engineering institute that marshals some of the worlds brightest minds and most innovative tools to address fundamental scientific questions. We thrive on finding and cultivating talented people who are passionate about what they do. Join us and be a part of the diverse Caltech community./ph3Job Summary/h3pThe Athenaeum is located on the Caltech campus. It is a very exciting and beautiful place to work, with its private club/country club environment and its upscale Hotel. For more information on The Athenaeum, please visit The Athenaeums website./ppReporting to the Director, Hotel Operations Membership, this position will handle, respond to, and service the inquiries, reservations, and special requests by Athenaeum members and guests. Responsibilities will also include, but are not limited to, updating the reservation system database, promoting Athenaeum special events where appropriate. They will work various shifts including day, swing and overnight. This position will answer phones, make reservations for the hotel/dining room/tennis courts, check in and check out of guests, answer member inquiries regarding payments and other questions pertaining to The Athenaeum. Schedule will vary on a rotating weekly basis including evenings, weekends and overnight./ppThis is an Essential Reporting position. In the event of an emergency on campus, an employee designated as essential reporting has essential job skills that are needed for response and recovery and is expected to report to Campus as soon as possible./ph3Essential Job Duties/h3ulliAnswer phones; make reservations for the hotel, dining room and tennis courts, check in and checkout guests, answer member inquiries regarding payments and other questions pertaining to The Athenaeum./liliEnter hotel and dining reservations in the respective reservations systems./liliWork as a team with other front desk staff in maintaining room availability records, members, and guests personal accounts via automated reservation system. Process and post member and guest charges and collect payments upon check-out./liliWork as a team with other front desk staff in researching member account numbers to reconcile guest folio charges and billing issues./liliRecord dining reservations received via phone, email, or at the front desk from members and guests./liliRespond to club Membership inquiries./liliMarket and promote special events at The Athenaeum to members and guests whenever opportunities occur, both over the phone and in person./liliResponsible for all telephone calls received on The Athenaeums trunk line, including routing calls to members, guests, or staff as required. Receive and/or deliver messages, mail, or parcels to members, guests, or staff, as necessary./liliPerform other duties as assigned./li/ulh3Basic Qualifications/h3ulliA minimum of 2 years of experience in the service or hospitality industry./liliMust have basic computer skills including MS Word, Excel, and POS data systems with accurate typing and 10 key./liliExcellent oral and written communications skills and experience providing high-level customer service in a professional manner./liliMust be able to work under limited supervision and perform multiple assignments in a dynamic workplace environment./liliMust have basic accounting skills./li/ulh3Preferred Qualifications/h3ulliHotel or private club experience is preferred./liliExperience with hotel industry software is a plus./li/ulh3Required Documents/h3ulliResume./li/ul/div