Leadership

Operational Leadership JOB DESCRIPTION Reports to: Director of Operations Assistant Director Positional oversight of: Trainers, Team Members Position overview This position supports operational execution for Chick-fil-A Olathe. This position champions guest‑first mentality, communicates expectations and goals related to operational standards/brand expectations, and shares and enforces CFA store policies and procedures. Qualifications Minimum of one year experience in a Leadership position. Ability to work a variable schedule of days/opens, mids, and/or evenings/closes, as assigned by Directors/schedulers. (For full time, a min. of 38 hours per week) Possesses a Growth mindset while being solutions‑oriented, possesses a learning mentality, and is teachable. Flexible and adaptable Collaborative, tenacious, and enthusiastic in pursuit of product and service excellence. Energetic and self‑motivated, willing to actively engage the Team Members and contribute to a high‑performance Leadership Team. High capacity for efficient time‑management, multi‑tasking, effective communication, and interpersonal skills. Driven to excel in an ultra face‑paced environment while prioritizing and making decisions in changing situations. Responsibilities include, but are not limited to: Leads in Food Safety excellence Leads in Waste Management control measures Executes Shift Management Mechanics Set‑up sheet completion Rush‑ready list completion S.O.S. /Guest Service awareness Command of shift communication and bottleneck assessment Aerial perspective of shift progression and service provision Engaged partnership with Sales and Brand Growth Team and other departments to ensure service excellence Leads in Training and Development partnership Executes Daily Training Plan to ensure trainee care Delivers on Daily Training updates and communication Development plan awareness and intentional integration of development opportunities into shift approach and leadership connection Participates in Culture/Engagement endeavors Participates in People Department endeavors Conducts employee reviews Holds Attendance and Punctuality Point conversations with workgroup members as needed. Participates in constructing development plans and having development conversations Supports Operational performance goals Champion REMARKABLE Guest Experience resulting from a customer‑first mindset. Lead by example in following Chick‑fil‑A policies and operational standards: holds Leaders and Team Members accountable to them as well. Complete daily tasks and reporting requirements, using approved tools/tech. Attend Leadership meetings as scheduled. Possess and promote a OneTeam mindset that builds unity and contributes to a positive culture. Duties, assignments, and schedules are subject to change to meet the needs of the business. #J-18808-Ljbffr