Application Specialist - SPMS

**Job Description** To strengthen our Support Department at Oracle Hospitality Cruise we are looking to fill a position as **SPMS (Shipboard Property Management System) Application Specialist** based in the United States. As a worldwide leader in the global cruise industry, we offer various software solutions that run on-board cruise and river vessels of all sizes as well as their respective headquarters all around the world. As a member of the Oracle Hospitality Cruise Support Organization, your two main focus areas will be the **implementation** of Oracle Shipboard Property Management System products locally or on board Cruise and River ships including their shore side HQ locations and providing support to existing customer base as well as **post-implementation support** while serving as an advocate for customer needs. Support is a 24/7 operation, with rotating weekends. Our SPMS solutions cover all areas of on-board operations in various departments including Immigration, Payroll, Passenger and Crew handling, Safety and Security, etc. In the role of an SPMS Application Specialist, you are implementing and supporting our SPMS and SMART Systems on-board cruise vessels operating worldwide. Career Level - IC3 **Responsibilities** In this role, you will be considered the lead customer liaison and responsible for providing timely updates. You will troubleshoot customer support issues, reviewing historical cases /knowledge articles as well as pending defect list to ensure the issue hasn't already been reported. You will replicate the issue and or fix the customer configuration/parameter. - Performs various and complex duties and tasks that need independent judgment, in order to implement Oracle products and technology to meet customer needs on board Cruise and River ships or shore side locations - May lead the solution design and implementation aspects of engagement(s) ensuring high quality, integrated software solutions within constraints of time and budget - Effectively communicates with customers both shoreside and shipboard - Will be the technical interface to customers regarding problem resolution, recommended maintenance and use of Oracle products - Has an understanding of all Oracle products in the competency area and in-depth knowledge of several products and/or platforms - Routinely act independently while researching and developing solutions to customer issues - This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Oracle Hospitality Cruise products - As primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on various customer situations and escalated issues - Resolve any gaps in functionality by answering any operational and application questions - Ability to communicate effectively and build rapport with team members and clients - 25% of international travel is required **Requirements** Bachelor's degree in Information Technology, Computer Science or a related field (or equivalent experience) **Database analysis, administration and troubleshooting as well as experience with creating SQL scripts and queries is required** Otherwise, several years of consulting and/or customer support experience for software applications and a good IT Background with the ability to understand complex IT systems and networking Experience within Property Management systems (as end-user or administrator) is a plus 2+ years Hospitality Management experience (preferably Cruise Ship Operations) and a good understanding of on-board cruise operations especially in the area of accounting, first purser, chief purser or IT officer - a plus Knowledge of WebServices/Postman and REST API is a must Fluent English, spoken and written, is a must Strong written and verbal communication skills with experience communicating at all levels of client organizations Candidate should be a self-driven, positive, energetic, and results-oriented individual who enjoys working in a multi-national and global team Disclaimer: **Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.** **Range and benefit information provided in this posting are specific to the stated locations only** US: Hiring Range in USD from $27.07 to $54.13 per hour; from: $56,300 to $112,600 per annum. May be eligible for equity. Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business. Candidates are typically placed into the range based on the preceding factors as well as internal peer equity. Oracle US offers a comprehensive benefits package which includes the following: 1. Medical, dental, and vision insurance, including expert medical opinion 2. Short term disability and long term disability 3. Life insurance and AD&D 4. Supplemental life insurance (Employee/Spouse/Child) 5. Health care and dependent care Flexible Spending Accounts 6. Pre-tax commuter and parking benefits 7. 401(k) Savings and Investment Plan with company match 8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation. 9. 11 paid holidays 10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours. 11. Paid parental leave 12. Adoption assistance 13. Employee Stock Purchase Plan 14. Financial planning and group legal 15. Voluntary benefits including auto, homeowner and pet insurance The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted. **About Us** As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity. We know that true innovation starts when everyone is empowered to contribute. That's why we're committed to growing an inclusive workforce that promotes opportunities for all. Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs. We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing View email address on de.jobsyn.org or by calling View phone number on de.jobsyn.org in the United States. Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.