Customer Service and Dispatch Coordinator
SUWANEE MECHANICAL HOLDING INC
Job Description Job Description We are a growing residential HVAC company seeking a highly organized, friendly, and detail-oriented Customer Service & Dispatch Coordinator to be the communication hub between our customers and technicians. This role is critical to keeping our daily service operations running smoothly while delivering an excellent customer experience.
If you enjoy solving problems, staying organized in a fast-paced environment, and helping customers, we would love to meet you.
Key Responsibilities
Answer incoming service calls and assist customers with scheduling HVAC service and maintenance
Dispatch technicians efficiently based on location, urgency, and skill set
Communicate job details, updates, and ETAs with technicians and customers
Create and manage service jobs within the dispatch software system
Follow up with customers regarding service, scheduling, and satisfaction
Maintain accurate customer records and job notes
Assist with invoicing, work order processing, and administrative tasks
Coordinate with technicians to ensure daily schedules run smoothly
Provide excellent customer service and represent the company professionally
Inside Sales and assisting Sales Techs with quotes and follow up
Qualifications
Previous customer service, inside sales, account management, or dispatch experience preferred
HVAC, plumbing, electrical, or home service industry experience is a plus
Strong phone communication and interpersonal skills
Highly organized with strong attention to detail
Ability to multitask and prioritize in a fast-paced environment
Comfortable using computer systems, scheduling software, and email
Positive attitude and problem-solving mindset
Skills That Will Make You Successful
Clear communication with both customers and technicians
Ability to stay calm and organized during busy service periods
Strong time management and scheduling abilities
Team-oriented mindset
Position Details
Full-time
Monday – Friday (with occasional seasonal schedule adjustments)
Opportunity for growth within the company
Benefits (if applicable)
Paid time off
Holiday pay
Training and development opportunities
Supportive team environment
- ...Dispatch Coordinator- Bilingual Our client has an immediate need for a Full time Dispatch Coordinator. The Dispatcher Coordinator will work... ...in assigning jobs for the next day, following up with Service Technicians throughout the day, communicating with all parties...SuggestedFull timeImmediate start
Staff Financial Group
Norcross, GA4 days ago - ...Shoe Coordinator - Doraville, GA Rainbow USA is recognized as one of the fastest growing junior, kids, plus, and petite, specialty... ...retail lines that pride themselves on their impeccable customer service, strong customer loyalty, and fashion forward apparel. The company...Suggested
Rainbow Shops
Doraville, GA5 days ago - ...Facilitates the conversion of referrals to admissions through the completion of the intake process and the use of effective phone and customer service skills. Essential Job Functions, Duties, and Responsibilities Complete financial clearance for all referrals by...SuggestedWork at office
$24 - $27.5 per hour
...joyful experiences to join our expert team as a CCSA (Captain, Coordinator, Sales Admin). This role is an incredible way to learn the... ...fun, and unique events. Our goal? Delivering the best value, service, and convenience to every client, every time. That's why we hire...SuggestedFull timeLocal areaShift workNight shiftWeekend workAfternoon shiftWedgewood Weddings & Events
Norcross, GA5 days ago- ...Inspection Cleaning & Restoration Corp - - Responsibilities: Answer phones; receive and enter lead calls and job referrals; Dispatch job and follow-up; Create preliminary estimate; Scheduling appointments for Project Manager; Sending contracts and change orders to client...Suggested
Inspection Cleaning & Restoration Corp
Norcross, GA5 days ago - ...Job File Coordinator Do you love helping people through difficult... ...truly enjoys providing superior service, and loves taking ownership.... ...lead calls and job referrals Dispatch job and follow-up General... ...previous receptionist/customer service experience preferred...Work at officeMonday to Friday
SERVPRO
Norcross, GA5 days ago - ...The Joint Chiropractic in Lawrenceville is seeking a passionate Wellness Coordinator to deliver exceptional customer service and drive sales for our membership programs. This role involves engaging with patients, promoting wellness plans, and maintaining clinic operations...Hourly payFlexible hours
The Joint Chiropractic
Lawrenceville, GA4 days ago - ...Job Title: E-Commerce Coordinator- Lawrenceville, GA Posting Start Date: 6/2/26... ...quality manufacturing craftsmanship and service, Woodgrain is a top producer of mouldings... ...PRIMARY ROLE: The National Account E-Commerce Customer Service Coordinator is the main point of...Temporary workWork at officeFlexible hours
Woodgrain
Lawrenceville, GA5 days ago - ...Resurgens Orthopaedics, and collect payments at time of service as directed. Provide the highest level of customer service to patients and their family members,... ...training or in-services required by the practice. Coordinate vacation requests with assigned Lead DME...Work experience placement
$15.58 - $33.85 per hour
...Credit Coordinator Since 1953, Ferguson has been a source of quality supplies for a variety... ...better businesses. We exist to make our customers' complex projects simple, successful,... ...proud to provide best-in-class products, service and capabilities across the following industries...Hourly payFor contractorsWork at officeLocal area$19 per hour
...status, sexual orientation, gender identity, or any other characteristic protected by applicable law. Mattress Firm is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. #LI-DNP...Hourly payFor contractorsWork at officeFlexible hoursShift workMattress Firm
Roswell, GA10 minutes ago- Overview Sales Lead Coordinator (In-Office Role) Join Allgood, part... ...HVAC, plumbing, and electrical services with 7,000+ team members and... ...scheduling between customers and sales representatives Monitor... ...Qualifications What You Need 2 years of Dispatch, Customer Services (inbound/...Weekly payWork at officeLocal areaWork from homeFlexible hours
- ...divh2Job Title/h2pJob File Coordinator/ph3Job Description/h3pPerform all job file coordinator tasks related to customer calls, job monitoring, tracking, coordination, and audits... ...software technologies/pp Superb customer service, administrative and verbal and written communication...Full timeWork at officeMonday to FridayFlexible hours
IICRC
Norcross, GA3 days ago - ...Receiving Coordinator WEG Electric Corp. has a great opportunity for a Receiving Coordinator to join our team in Duluth, GA. This role makes transactions and troubleshoots issues related to warehouse receiving. The job will include receiving all material into SAP and...Work at officeWorldwide
WEG Electric
Peachtree Corners, GA2 days ago - ...LifeLink is the place for you. What You'll Do As a Surgical Coordinator, you will directly contribute to LifeLink's life-saving... ...transport of specimens to designated pathology or laboratory services. Facilitate real-time communication with designated stakeholders...Local areaShift workNight shift
LifeLink
Norcross, GA4 days ago $45k - $70k
...As North America’s largest provider of mobility products and services, we deliver personalized solutions from manual and power wheelchairs... ...a crucial role in evaluating, recommending, and providing customized Complex Rehabilitation Technology (CRT) to meet the unique...Temporary workJohnson, Mirmiran & Thompson
Norcross, GA2 days ago- ...The Schedule Coordinator checks patients pre-scan to ensure that, authorization (if needed) is obtained, order is compliant, and the exam is scheduled properly. Works to optimize schedules by rescheduling patients who aren't cleared and filling empty exam times with...Work at office
Akumin
Duluth, GA2 days ago - ...Summary Payment Application Coordinator provides support to a team, by managing workload... ...technical issues, handling customer escalations, onboarding or remedial training... ...improvement recommendation Make customer service a priority for both internal and external...
Genuine Parts Company
Duluth, GA4 days ago - ...Job Title Job File Coordinator Job Description Perform all job file coordinator tasks related to customer calls, job monitoring, tracking, coordination, and audits of... ...software technologies Superb customer service, administrative and verbal and written communication...Full timeSecond jobWork at officeMonday to FridayFlexible hours
SERVPRO
Norcross, GA2 days ago - ...a job you can be proud of? One that serves clean, fresh food? We are seeking high energy, positive individuals that like to make customers smile! If you are tired of looking for that perfect opportunity, look no further and join the Panera Bread team! As an associate,...Part timeFlexible hours
Panera
Peachtree Corners, GA2 days ago - ...Job Title: End-to-End State License & Credentialing Coordinator Location: Chamblee, GA Job Overview: The End-to-End State... ...Certifications: NAMSS certification as a Certified Professional Medical Services Manager (CPMSM) or Certified Provider Credential Specialist (...1 day per week
The Slate Group
Chamblee, GA1 day ago - ...Pricing Coordinator Bluu Inc. is looking for a full time Pricing Coordinator for our Hackensack, New Jersey & Duluth, Georgia office. Job Description: Ensure merchant level pricing is correctly loaded into the systems. Make changes/adjustments to merchant...Full time
United Merchant Services
Peachtree Corners, GA2 days ago $18 per hour
...~ Health insurance ~ Paid time off POSITION TITLE: Order Processing Coordinator JOB DUTIES AND ESSENTIAL FUNCTIONS: • Manage incoming domestic customer orders via EDI, Fax, Email and Customer Websites. • Enter Import orders into QuickBooks...Hourly payPrime Global Products
Norcross, GA5 days ago- ...Labcorp is seeking a Phlebotomy Site Coordinator to join our team at (Duluth Patient Service Center) in Duluth, GA Work Schedule: Monday - Friday... ...report any deviations as necessary Address any customer service-related issues in a prompt and respectful...Temporary workCasual workInternshipMonday to FridayFlexible hours
LabCorp
Peachtree Corners, GA3 days ago - ...HVAC Install Coordinator Job Summary: We are seeking a highly... ...communication flows smoothly between customers, technicians, and internal... ..., and materials before dispatch • Respond quickly to last-... ...scheduling software such as Service Titan. • Working knowledge...Temporary workLocal areaShift work
Hometown
Alpharetta, GA1 day ago $21 per hour
...trusted leader in HVAC, Plumbing, and Electrical services, we're known for exceptional craftsmanship and customer care. But what really sets us apart is our... ...want you on our team. The HVAC Install Coordinator will be responsible for overseeing and coordinating...Hourly payFull timeTE Certified Electrical Plumbing Heating and Cooling
Lawrenceville, GA4 days ago$55 - $69 per hour
...Job Description Job Description Surgical Coordinator I | $55 ,000 - $69 ,000 salary | Fully On-site | Direct Hire What Matters... ...reimbursement monthly. ~ Bonus and award for every 5 years of service. Your New Organization: Join a professional and fast-paced...Hourly payWork experience placementShift workTeam1Medical
Norcross, GA21 days ago- ...distribution. Since 1842, it has been our mission to provide our customers and communities with the absolute best in carbon steel,... ...Growth potential into leadership roles and more! As a Contract Coordinator on our winning team, you will be responsible for supporting the...Contract workWork at officeLocal area
- ...is the place for you. What You’ll Do As a Transplant Coordinator Manager, you will directly contribute to LifeLink’s life-saving... ...frequent meetings and through collaboration with the Recovery Services leadership team. Key Responsibilities: Guides assigned staff...Traineeship
LifeLink
Norcross, GA1 day ago - ...Coordinator TPC Sugarloaf is a premier private club located within the gated community of... ...TPC Sugarloaf provides the personalized service and exclusive privileges that define the... ...years of similar experience Previous customer experience required Responsibilities/...Work at officeLocal areaShift work
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Customer Service and Dispatch Coordinator. Be the first to apply!
- customer marketing Norcross, GA
- customer engineer Norcross, GA
- customer retention Norcross, GA
- work from home customer Norcross, GA
- customer satisfaction Norcross, GA
- customer project program manager Norcross, GA
- remote customer service chat Norcross, GA
- part time remote customer service Norcross, GA
- weekend customer service Norcross, GA
- customer care technician Norcross, GA